J.D. Power

Compensation

Full Description

Job Description Title: Consultant, Customer Success Location: On client's site - 3x/week - Warren, MI Reports to: Director, Client Success Job Summary As a Consultant in the OEM Customer Success organization, you will act as a subject matter expert and trusted advisor for one of our largest clients. You will serve as a reliable source of insight and advice on automotive sales, pricing, incentives, and residual values to drive client satisfaction and retention. This role is part of the OEM Customer Success organization comprised of the world’s top automotive analysts, offering opportunities to consult with industry leaders and support decisions impacting billions of dollars in OEM profitability. This role will be heavily relied upon to create uniquely valuable analysis using JD Power’s proprietary datasets and to delivery those insights to our client. This role supports the growth of our business through the creation of effective case studies highlighting the value that JD Power’s data and services deliver. Key Responsibilities • Data Analysis & Insights: Leverage intellectual curiosity and cutting-edge BI tools (i.e. Tableau, PowerBI, ThoughtSpot) to analyze industry trends and deliver impactful insights. Use significant Excel experience for data manipulation and repeatable analysis. • Client Management: Serve as the customer success analyst for our key clients, build trusted advisor relationships and ensure they can leverage J.D. Power's data to gain high-value insights. Proactively identify solutions to support the sales and business development organization. • Subject Matter Expertise: Generate in-depth analysis explaining changes in the U.S. automotive retail industry, acting as the subject matter expert on sales volume, pricing, incentives, and residual values. • Communication & Influence: Lead discussions with J.D. Power users at OEMs. Create effective case studies, thought leadership articles, and compelling presentations to highlight the value of J.D. Power’s data and services. Qualifications • 5+ years of experience in automotive retail sales or reporting roles, consulting, corporate strategy, finance, or analytics. • Automotive industry experience in finance, analytics, corporate strategy, or pricing is highly desirable. • Significant experience with Excel and PowerPoint is required. • Experience using BI platforms like Tableau, PowerBI, or ThoughtSpot for analysis. • Experience with executive-level presentations and public speaking. • General interest and understanding of trends in the automotive industry is desirable. The Opportunity This role offers significant exposure to all levels at our OEM clients, from working level to the C-Suite. As a key part of a high-performing and collaborative team, you will have control over your career growth with mentorship from leadership. You will be positioned to become a future leader within J.D. Power while helping shape the future of automotive analytics. Company Mission J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges. Our Values We POWER Our Customer's Success We are Innovative, Collaborative and Grounded in Data We Make Things Easy We Get It Done We Start with Trust & Prove it Everyday J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. J.D. Power does not disclose your personal data to unauthorized third parties. However, as a global corporation consisting of multiple affiliated companies in various countries, J.D. Power has international sites and J.D. Power uses resources located throughout the world. J.D. Power may from time to time also use third parties to act on J.D. Power’s behalf. You agree to the fact that to the extent necessary your personal data may be transferred and/or disclosed to any company within J.D. Power group of companies as well as to third parties acting on J.D. Power’s behalf, including also transfers to servers and databases outside the country where you provided J.D. Power with your personal data. Such transfers may include for example transfers and/or disclosures outside the European Economic Area and in the United States of America. If you are a California or United Kingdom resident, additional disclosures about the information we collect and how we use that information can be found by clicking here. To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.