J.Crew

Compensation

Full Description

Our Story J.Crew gets you dressed every day, for every occasion. Since 1983, we’ve been creating classics that feel familiar and refreshingly new, crafted with unbeatable quality and distinctive point of view—it’s no wonder we’ve been in your closet for four decades and counting. Today, we continue to do the classics our way, inspiring not only how you shop but how you define your personal style. Our commitment runs deeper than just making great clothes—we’re proud of our role in getting you dressed with confidence, character, and celebrating a distinctly American sensibility that makes us who we are. Our dedication to Diversity, Equity, Belonging & Sustainability has been celebrated with industry recognition, reflecting our commitment to fostering an inclusive and sustainable workplace. Overview The Quality Assurance (QA) Loyalty Senior Engineer is responsible for ensuring the successful verification, performance, and stability of all loyalty-related digital products and integrations across J.Crew Group’s platforms. This role will develop and execute comprehensive test strategies for new features, platform enhancements, and integrations within the loyalty ecosystem, which spans eCommerce, CRM, data, and third-party service platforms. The Senior Engineer will act as a subject-matter expert in loyalty QA, providing both hands-on testing leadership and strategic oversight of automation, regression, and performance validation. This role requires a highly collaborative individual who can work seamlessly with Engineering, Product Management, DevOps, and cross-functional QA teams to ensure delivery of high-quality, customer-focused loyalty experiences. The successful candidate thrives in a fast-paced, dynamic environment that includes multiple technology stacks, release cycles, and concurrent projects. They will also contribute to advancing QA standards, automation maturity, and operational efficiencies across the digital quality engineering landscape. Responsibilities Lead and execute end-to-end QA strategy, planning, and delivery for loyalty-related releases and integrations. Develop and maintain detailed test plans, test cases, and automation scripts to validate functional, regression, integration, and performance requirements. Perform both manual and automated testing of loyalty systems across web, mobile, API, and data layers. Validate data flows and reward calculations across CRM, order management, data warehouse, and marketing systems to ensure accuracy and consistency. Collaborate with Engineering, Product, and DevOps to review requirements, define acceptance criteria, and ensure test coverage for new and existing functionality. Integrate automated test suites into CI/CD pipelines to support continuous validation of code deployments. Partner with environment and release management teams to verify test environment readiness and resolve data or configuration issues. Identify, log, and track defects through resolution using JIRA, and communicate quality status and risks to project stakeholders. Support load, performance, and peak readiness testing for loyalty campaigns and promotional periods. Contribute to continuous improvement of QA practices, tools, and metrics, ensuring scalability and efficiency of testing processes. Mentor junior QA engineers, providing guidance on tools, frameworks, and QA best practices. Qualifications Required Bachelor’s degree in Computer Science, Information Systems, or related field. 7+ years of professional experience in Quality Assurance, with at least 3 years focused on loyalty, rewards, or CRM-based systems. Strong understanding of software QA methodologies, tools, and processes. Demonstrated experience in both manual and automated testing frameworks. Hands-on experience with test management tools such as JIRA and Confluence. Proven experience with API, integration, and backend testing. Familiarity with Agile (Scrum or Kanban) delivery models and SDLC best practices. Excellent written and verbal communication skills, with the ability to present technical information clearly to diverse audiences. Preferred Experience testing loyalty or customer rewards programs within retail or eCommerce. Familiarity with Salesforce Loyalty Management, or similar CRM/loyalty platforms. Working knowledge of SQL and database validation for data consistency. Experience incorporating automation within CI/CD pipelines (Jenkins, GitHub Actions, or Azure DevOps). Exposure to performance testing tools (e.g., JMeter, LoadRunner). Strong analytical skills and ability to troubleshoot complex system integrations. Passion for continuous process improvement and team mentorship. We welcome you to apply, even if you don't check all the boxes. Our passion is scouting life-long learners who are driven by curiosity, and who feel connected to our brands and share our desire to make an impact. We’re always seeking bright new talent who leverage their unique experiences to discover, grow and evolve with our teams. Benefits + Perks Health & Well-being - Eligible associates and family members receive medical, dental, prescription and vision insurance, family planning (fertility, adoption & surrogacy support), fitness discounts, medical travel and more. Associate Discount - We love our products just as much as you do! That’s why we offer a great associate discount across all of our brands (J.Crew, J.Crew Factory, and Madewell). Summer Fridays - In addition to our hybrid work model, we also close our office at 1:00 PM every Friday during the Summer months. Community Impact - We support the communities where we live and work through our philanthropic efforts and the J.Crew Cares Program. Winter Break - In addition to our PTO package, J.Crew Group offers a winter break at the end of December to eligible full-time associates at the Home Office to provide time to refresh and recharge. Note: Availability of these benefits and perks may be subject to work location & employment type and may have certain eligibility requirements. Salary Range: $86,400.00 - $108,000.00 At J.Crew Group (JCG) we aim to pay competitively for our company’s size and industry. The base salary offered will take into account internal equity and may vary depending on the candidate’s geographic region of work premises, job-related knowledge, skills, and experience among other factors. The base salary is just one component of J.Crew Group’s competitive total rewards strategy that also includes the opportunity for bonus, competitive benefits and perks. One of our core focuses here at JCG is creating a community and culture that builds belonging. We are deeply committed to our Diversity, Equity and Inclusion efforts, and we warmly welcome job applicants of all backgrounds. JCG is proud to affirmatively provide equal opportunity to all associates and qualified applicants without regard to race, color, religion, national origin or citizenship, age, sex, marital status, ancestry, legally protected physical or mental disability, veteran status, gender identity, sexual orientation or any other basis protected under applicable law. We make timeless clothes that last a lifetime…then pair them with of-the-moment styles season after season, decade after decade. We think that distinct heritage pairs perfectly with modern design and fabric technology. We believe in feel-good color… Even if black or navy makes you feel best, we’re here for that. We’re the experts in signature categories: cashmere, coats, blazers, pants—and we also collaborate with the coolest brands out there because we know that creativity is contagious. We consider leopard a neutral, speak stripes fluently and live for a great gingham. We believe in looking like a million bucks, not spending it—which is why we go the extra mile to source the absolute best fabrics at the most accessible prices. We also know that we have a responsibility to the planet and to humanity to choose eco-friendly fabrics and to support our factory workers, without compromise. Learn More Our workplace should be a safe haven, where you flourish and succeed both as an individual and teammate. Discrimination, harassment and intimidation have no place in our offices, stores, or contact and distribution centers. We will not tolerate it in any form, and furthermore, it is illegal. This applies not only to our associates but also to vendors and customers. We explicitly prohibit discrimination based on the following legally protected characteristics: race, color, ancestry, national origin, religion, sex, pregnancy, childbirth and related medical conditions, marital status, age, sexual orientation, gender identification and expression, legally protected physical or mental disability, genetic information (including characteristics, testing and refusing to submit to a test), veteran status or any other basis protected under applicable federal, state or local law. Any behavior or acts that violate this policy will result in disciplinary action up to and including termination. Enter your email address to tell us about yourself. We will keep you informed about job opportunities and events that match your interests.