Jarvis Recruitment

Compensation

Full Description

Job Title: Customer Success Representative (Remote, US-Based) – Renewals – $75K to $90K About Our Client: Our client, a Sage Platinum Partner, is a rapidly growing organization providing top-tier ERP solutions. As they expand their team, they are looking for a highly motivated Customer Success Representative to help ensure their clients receive maximum value from their services. Position Overview: Our client is seeking a skilled Customer Success Representative with experience in customer renewals and ERP systems. This is a fully remote, US-based position with no travel required. The ideal candidate will be customer-focused and proactive, building strong relationships to drive client satisfaction and retention. Key Responsibilities: • Manage customer renewals to ensure high retention rates and long-term relationships • Serve as a trusted advisor to clients, helping them maximize the benefits of ERP solutions (Sage Intacct, Sage 100, Sage 300, or Acumatica preferred) • Collaborate with internal teams to address customer needs and optimize their experience • Identify upsell opportunities and additional value-added services • Address customer concerns and ensure timely resolutions to any issues Qualifications: • Proven experience in customer success, account management, or similar roles with a focus on renewals • Expertise in ERP systems; Sage Intacct, Sage 100, Sage 300, or Acumatica experience is highly preferred • Excellent communication and relationship-building skills • A proactive problem-solver with a passion for customer success • Ability to work independently in a remote environment while staying engaged with the team Why Work with Our Client? • Join a growing, industry-leading company • Fully remote position with a collaborative team environment • Work with cutting-edge ERP solutions that deliver real value to customers After you apply for this position, we may need you to complete a short series of questions to help us expedite your application. Please look out for an email from Jarvis@hirewithjarvis.com and we recommend you add this to your safe sender list, please check your Spam or Junk folders if you don’t receive the email shortly. We may also send reminders via email and SMS to you if you have not completed the questions. Your application may not be processed without your screening response. By applying for this job you consent to Hire with Jarvis to hold personal data and we may use this to contact you, either through SMS or email. You can read our privacy policy at https://hirewithjarvis.com/privacy-policy