JAMS Software

Compensation

Full Description

We’re looking for an experienced Senior Software Engineer who can step into technical ownership of a real-time incident management and alerting SaaS platform. The platform is relied upon during production outages and handles alert routing, on-call scheduling, escalation workflows, and real-time notifications. Key Responsibilities • Technical ownership of the core Ruby on Rails application • Incident routing and scheduling logic • Background job architecture (Sidekiq / Redis) • REST APIs used by frontends and external integrations • Postgres performance and data modeling • Production reliability and uptime (99.9% guaranteed) • CI/CD and deployment workflows • Small supporting Node.js services where appropriate • On-call and product support responsibilities are a part of this role Qualifications • 5+ years of professional Ruby on Rails experience • Strong Postgres knowledge (indexing, query optimization, partitioning, migrations at scale) • Deep familiarity with background job systems and failure modes • Experience operating production systems under real load • Comfortable debugging live incidents (logs, jobs, DB, memory) • Solid understanding of high-availability concepts and distributed system tradeoffs • Experience with Docker and CI/CD pipelines • Writes and maintains meaningful automated tests • Writes and maintains public facing product documentation • Comfortable owning a system without heavy process or hand-holding • Experience with alerting, monitoring, or notification platforms are a plus • Timezone and scheduling logic experience are a plus • Node.js service experience is a plus Why JAMS Software: • 100% remote work environment with colleagues around the globe • Competitive benefits • 401k program and employer match • Flexible PTO • Paid Holidays