Jaggaer

Compensation

Full Description

Overview: JAGGAER is leading the Autonomous Commerce revolution, a self-governing B2B commerce experience between buyers, suppliers, things (IoT), and partners. Leveraging AI and machine learning, our intelligent procurement solutions provide enterprise buyers and suppliers with smart-match recommendations that align buyer needs with supplier capabilities. Our solutions autonomously execute many repetitive, behind-the-scenes tasks to facilitate enterprise commerce. We are over 1,300 employees strong, all focused on customer success. For more information, visit www.jaggaer.com We are seeking a strategic principal/senior expert to join our Customer Success team as an Indirect Procurement Advisor. This pivotal role will provide advisory support and expertise to our Indirect customers and internal team members across the entire customer journey. This position will initially focus on helping our Higher Education customers succeed with our products and services. The ideal candidate will possess a strong blend of strategic vision, leadership skills, and hands-on consulting experience in Higher Education procurement. This role complements Customer Success and Professional Services and does not replace delivery or day-to-day account management. Principal Responsibilities: Role Responsibilities: • Assure tangible, long-term business outcomes (ROI) for your customers by analyzing corporate objectives and developing strategies to meet them using the JAGGAER One platform. • Guide customers in adopting relevant new capabilities and best practices aligned to their maturity roadmap. • Advise customers on the evolution of their procurement operating model and maturity over a multi-year horizon. • Build and maintain strong relationships with executive stakeholders at Higher Education institutions (and Indirect customers) to understand their needs and ensure the effective deployment and retention of our solutions. • Design and implement adoption and retention strategies to maximize the utilization and benefits of new features, driving positive change and innovation within the customer’s environment. • Provide expert advisory services to Indirect customers, offering insights and recommendations based on industry best practices and deep product knowledge across the customer journey. • Work closely with cross-functional teams, including Product, Sales, Professional Services, Global Customer Care, Customer Success Managers, and Engineering teams to ensure cohesive and effective customer experiences. • Establish and track key performance indicators (KPIs) to measure the success and impact of optimization, adoption, value, retention, pipeline, and expansion programs and report on progress to senior management and stakeholders. • Identify opportunities for process improvements and contribute to enhancing our methodologies, tools, and resources. Position Requirements: Requirements: • Bachelor’s degree in business administration, Information Technology, or a related field. Master’s degree preferred. • Minimum of 8+ years of Indirect procurement experience in program management or advisory leadership roles, ideally within the Higher Education sector. • Proven track record of successfully leading and managing complex projects and programs. • Strong strategic thinking and problem-solving skills. • Excellent interpersonal and communication skills, with the ability to influence and build credibility with executive stakeholders. • Deep understanding of complex, regulated procurement environments (Higher Education strongly preferred) • Ability to work independently and as part of a collaborative team. • Willingness to travel as required to meet with customers and stakeholders What does success look like? • You build trust with your customers, and they recognize you as a reliable business partner. • Your customers achieve long term business objectives (3-5 years) • You are pulled into escalations before they happen • You are referenced by customers as “our procurement advisor at JAGGAER” • You increase expansion revenue without selling • You help our internal teams improve the product according to customer needs. • You are highly collaborative and a team player: You independently initiate collaborative problem-solving sessions with co-workers, other departments, and/or partners. • You are proactive: You proactively seek the help needed to be successful. You don’t wait to be instructed and are very entrepreneurial in your approach to business. • You are hungry to succeed: You go above and beyond, spend the extra time, make the extra call, and have one more prep session to get it right. What We Offer: At JAGGAER, we are committed to supporting you and your family’s well-being. Your health is a priority, and we offer a range of programs to help you stay well and thrive. Our benefits include exceptional medical, dental & vision plans, adoption assistance, wellness reimbursements, generous parental leave, 401(k) matching, flexible work options, unlimited vacation for exempt employees, and more! Our Values: At JAGGAER, our business is about people. Our products are built on intellectual property, but the real differentiator is the teams behind them–the way we collaborate, innovate, solve problems, and deliver for customers. TEAM gives us a common set of expectations for how we work together across products, cultures, and geographies. Transparency – Openness Builds Trust Candor strengthens relationships, speeds decision-making, and ensures problems are solved together—with customers, teammates, and partners. Entrepreneurial Spirit – Own It, Drive It, Make It A scrappy, customer-obsessed, problem-solving mindset is at the cornerstone of both organizational and personal growth Accountability – Thumbs In, Not Fingers Out We take responsibility ourselves before pointing elsewhere Metrics-Driven Results – Outcomes Over Activities Data and evidence guide our decisions, help us course-correct quickly, and ensure we’re delivering real impact EEO: JAGGAER is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military, or veteran status, mental or physical disability, or other applicable legally protected characteristics. ACCESSIBILITY: JAGGAER is committed to providing access and reasonable accommodation to applicants. If you are a qualified individual with a disability or a disabled veteran and you think you may require an accommodation for any part of the recruitment process, please send a request to: hr@jaggaer.com All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law. Pay Transparency Nondiscrimination Provision (dol.gov) Know Your Rights: Workplace Discrimination is Illegal (dol.gov)