Jade Global

Compensation

Full Description

Job Title : Experienced Program Manager with CSAT and customer experience Location: Bay Area, CA Job Type: Full time Job Description Experienced program manager for our high-tech client, leading projects to improve customer experience and improve digital CSAT for them with high accuracy and excellent communication. Will report to Jade's program office, with additional client reporting structure. As a Program Manager, you will be responsible for owning and driving success of customer projects and portfolios from start to finish, participating in project reviews, managing disposition of issues and project scope changes, managing project plans created collaboratively with you and your project sponsor, and reviewing team project work tasks with objectives to stay on time and on budget. You will provide status and progress reviews and conduct risk management analysis as required. You will proactively seek advice and support from your client Project Sponsor and PMO office as needed to ensure full compliance to Jade and client method and project requirements. Required Qualifications: • Bachelor's degree in Information technology, computer science, engineering, business or related courses • At least 7 years of direct experience in a full-time Program or Project Management role with a proven record of success • Consulting experience helpful • Experienced in project progress and metrics reporting for project teams and customers • Able to use various project management methodologies, including agile and waterfall • Able to balance critical issue resolution and competing priorities • Interested in further growth opportunities and training in Project Management capabilities and methods • Previous formal training in project management preferred, including SAFe, Agile Alliance, PMI and PRINCE2 methodologies • Strong communication skills - able to collaborate with internal and client stakeholders, including business analysts, business users, architects, client relations, project managers and sponsors Client-required skills and experience: • Program Planning • Assessing cross-functional dependencies • Cross-functional collaboration and influencing • Stakeholder management • Setting up governance forums like Core Leads, OpCo, Steerco • Executive status reporting • Ability to drive strategic, technical and tactical discussions with business units • Advanced skills with Powerpoint (audience will be P5, P5+1) • Ability to quickly learn Project Management and Agile tools • Working with teams spread across multiple locations Jade Global is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics