Jackson Dawson

Compensation

Full Description

Overview Jackson Dawson is looking to welcome a Customer Service Specialist to support the success of our training and customer experience programs. This role serves as a trusted point of contact for customers, clients, and internal teams—delivering timely support, coordinating travel logistics, and ensuring smooth program operations. The ideal candidate thrives in a fast-paced environment, demonstrates adaptability, maintains a positive attitude, and takes pride in providing professional, high-quality service with empathy. * Work Environment: On-site (Dearborn, MI office). Standard business hours, with occasional after-hours support as needed * Compensation: $20/hour, plus health benefits, 401(k) with company match, and PTO Responsibilities * Serve as the primary contact for training participants, dealership staff, clients, and internal teams. Manage inquiries by phone and email with professionalism, empathy, and efficiency. * Arrange and record travel details including flights, hotels, and rental cars for attendees, clients, and team members. Ensure accuracy, cost-effectiveness, and a positive overall travel experience. * Provide day-to-day assistance across multiple program initiatives, including scheduling, coordinating activities, and performing other operational tasks. Adapt quickly to shifting priorities. * Maintain detailed, accurate records of customer interactions in CRM systems. Ensure all information is properly documented to support future reference and issue resolution. * Take ownership of resolving real-time issues using sound judgment and resourcefulness. Collaborate with internal teams or vendors when additional support is needed. * Manage assigned responsibilities with accountability and attention to detail. Work both independently and collaboratively, fostering open communication with colleagues and stakeholders. Qualifications * 1–3 years of professional experience in customer service, travel coordination, hospitality, or a related field * High school diploma or equivalent required; associate or bachelor’s degree preferred * Strong verbal and written communication skills * Excellent problem-solving and customer service abilities * Highly organized with strong attention to detail and the ability to manage multiple priorities * Ability to remain composed and effective in handling complex or escalated situations * Intermediate proficiency in Excel * Comfort working across multiple platforms and learning new systems; experience with CRM tools, Concur, Smartsheet, or similar software is a plus * Self-motivated with the ability to work independently while contributing to a team environment