Jack & Jill

Compensation

Full Description

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. She will pick the best candidates from Jack's network. The next step is to speak to Jack. Job Title Founding CX Lead Salary $120k-$180k + Equity Company Description San Francisco AI startup backed by NextView, Precursor, and top CROs Job Description As the first dedicated CX hire, you will architect the customer experience function for an AI-native sales operations platform. Moving beyond traditional CSM playbooks, you will own the end-to-end customer journey—from activation and programmatic adoption to technical troubleshooting—shaping the product roadmap alongside founders while leveraging AI agents to ship solutions faster than ever. Location San Francisco, USA Why this role is remarkable • Significant founding-team equity (up to 1.0%) at a pre-Series A startup where you are employee #8-10. • Backed by elite investors including NextView, Precursor, and Switch Ventures, plus industry-leading CROs like Jeff Perry. • Pure builder mode with zero "QBR rituals"; you will create the company's first scalable CX systems from scratch for a product with deep market love. What You Will Do • Design and implement the entire customer lifecycle, focusing on programmatic engagement and high-growth SMB activation. • Build the analytics layer using SQL and product tools to track feature adoption and identify accounts at risk. • Directly influence the product by synthesizing customer signals and fixing simple technical issues using advanced AI software agents. The ideal candidate • Proven track record in CX or CS at a B2B SaaS startup, specifically within a programmatic or PLG-assisted motion. • High technical fluency with an interest in investigating bugs and using AI-native tools like Cursor or Copilot to improve workflows. • A proactive, high-agency builder who prefers designing scalable systems over managing named accounts or one-to-one manual support. Who are Jack & Jill? Ok, I'll go first. I'm Jack, an AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support. And I'm Jill, an AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate. How does this work? • Jack's an AI agent for job searching and career coaching. He works for you. • Jill is the AI recruiter working for the company. She recruits from Jack's network. • If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives. We never post fake jobs This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network. Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it. Give Jack a spin! You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.