IXOPAY

Compensation

Full Description

Position Overview We are looking for a UX Design & Research Manager to lead and elevate our user experience practice across IXOPAY platforms and consumer experiences. This is a hands-on, player-coach role responsible for driving user-centered design across our products spanning: • payment orchestration • tokenization and payment data security • PCI compliance workflows • AI payment intelligence analytics You will work closely with product management, engineering, and clients to deeply understand complex payment operations and translate them into intuitive, efficient experiences. A core part of this role will be introducing and scaling AI-assisted design and research workflows that accelerate discovery, prototyping, and insight generation across the product organization. Key Responsibilities Lead UX Strategy • Define and evolve the UX vision for the IXOPAY platforms and interfaces. • Establish UX standards, principles, and scalable design practices. • Expert knowledge & advocate for user-centered design across product teams. Hands-On Product Design • Design end-to-end user experiences for complex B2B payments, merchant, and consumer workflows. Documents user journeys, empathy maps, personas. • Produce wireframes, prototypes, and production-ready UI designs. • Partner with product managers and engineers to iterate rapidly from concept to delivery. • Maintain and evolve the product design system. User Research & Customer Insights • Plan and conduct qualitative and quantitative research with: • enterprise customers • merchants and payment operators • prospective user personas • consumers of IXOPAY products & solutions • Translate insights into actionable product recommendations. • Lead usability testing, discovery interviews, and workflow analysis. AI-Enhanced UX Practices • Introduce and operationalize AI-assisted tools for design and research, including: • accelerated prototyping • research synthesis • persona generation • insight extraction from user interviews • Help the product organization leverage AI to improve design speed and quality. Cross-Functional Collaboration • Work closely with product management, engineering, and go-to-market teams. • Participate in product discovery and roadmap discussions. • Ensure design decisions are grounded in both user needs and product strategy. Team Leadership • Act as a player-coach, mentoring and influencing product teams. • Help establish scalable UX research and design processes. • Contribute to building the long-term UX organization at IXOPAY. Required Qualifications Experience • 5+ years in UX design, product design, or UX research, ideally in B2B SaaS. • Experience working on complex platforms or technical products. • Proven ability for hands-on lead of UX initiatives Skills • Expert proficiency in Figma and other design tools (Photoshop, Illustrator and InDesign), prototyping in HTML, JavaScript, CSS, Ajax a plus, and user research tools (e.g., Usertesting) • Strong experience with: • interaction design • design systems • usability testing • research planning and synthesis • Ability to translate complex workflows into intuitive interfaces. • Strong storytelling and communication skills. Research Capability • Demonstrated experience conducting: • customer interviews • usability testing • workflow studies • persona/archetype development • Ability to connect research insights directly to product decisions. AI & Modern UX Tooling • Familiarity with AI-assisted design, research, or prototyping workflows. • Curiosity and experimentation with new tools that improve design velocity and insight generation. Preferred Qualifications • Experience in payments, fintech, developer platforms, or infrastructure products. • Experience building or scaling design systems. • Background working with enterprise customers and complex operational users. Candidates in the Central and Eastern US time zones strongly preferred.