IVCARE INFUSION

Compensation

Full Description

About the Role We are seeking a professional, organized, and patient-focused Front Office & Clinic Operations Manager to lead daily front-office operations while also performing hands-on patient intake duties. This role serves as the primary front-desk representative and simultaneously manages workflow coordination, intake processes, insurance tasks, and administrative support for the clinic. This full-time, in-clinic position works directly with our clinic leadership, medical staff, patients, and external partners to keep our operations running smoothly and ensure patients receive outstanding care and service. If you thrive in a medical office environment, enjoy working with patients, and like having variety in your day, this could be your perfect next role! Key Responsibilities Patient Care & Medical Office Support · Serve as the lead representative at the front desk, greeting patients and ensuring a welcoming atmosphere. · Manage patient check-in, verify insurance and demographic information, and maintain accurate records. · Answer phones, schedule appointments, and conduct appointment follow-ups. · Oversee referral intake and ensure timely processing of new patient referrals. · Maintain a clean, organized, and professional clinic environment. Insurance & Prior Authorizations · Complete and submit prior authorizations for medical treatments and medications. · Work directly with insurance companies to follow up on pending authorizations, resolve issues, and avoid delays. · Keep accurate logs of authorization statuses and manage denial documentation. · Coordinate with clinical staff to ensure all required PAs are completed prior to appointments. Medical Billing Support · Assist and support the revenue cycle management team as needed for claims preparation, submission, and follow-up. · Help gather necessary documents for appeals, resubmissions, or denial resolution. Administrative & Leadership Support · Help the Clinic Administrator by handling correspondence, organizing tasks, and supporting day-to-day operations. · Assist with maintaining office inventory, supplies, and operational readiness. · Contribute to new projects and initiatives to improve clinic processes and patient services. Support for Specialty and Infusion Pharmacy Operations · Support with medication processing and related administrative tasks as needed, including coordination of specialty and infusion therapies, patient communications, and managing day-to-day medication logistics. · Assist with basic administrative tasks related to our on-site pharmacy, such as paperwork, patient communication, and coordinating medication pickups. About Us · IVCare Infusion is a medical clinic that offers outpatient infusion services in a relaxing ambulatory environment with our second location opening in Nashville in July 2025. · We provide specialized medical care, including infusion therapies, injectables, and patient-focused services, offering a personalized alternative to large health systems. Our patients receive high-quality care in a friendly, welcoming environment where compassion and efficiency go hand in hand. · We believe in treating our team like family and providing opportunities for professional growth, competitive pay, and excellent benefits. Qualifications · Minimum 3 year of experience in a medical office, clinic, healthcare, or pharmacy setting. · Previous work as a Front Office Manager, Clinic Office Manager, Medical Assistant, Medical Office Assistant, Administrative Coordinator, Front Office Specialist, or similar role is highly preferred. · Familiarity with insurance verification and prior authorizations is highly preferred. · Medical billing, revenue cycle processes, or claims management is a strong plus. · Proficient with Microsoft Office (Word, Excel, Outlook) and comfortable learning electronic medical records (EHR). · Strong organizational skills, attention to detail, and ability to multitask in a fast-paced medical environment. · Excellent verbal and written communication skills with a professional, patient-centered approach. · High degree of integrity and discretion in handling confidential health information. · Self-motivated, adaptable, and proactive problem-solver. · Willingness to learn and adapt in a growing, mission-driven organization. Why Join IVCare Infusion? · Be part of a community-focused medical clinic where patients are treated like family. · Enjoy a varied, engaging role that blends patient care and administrative work. · Competitive wages, benefits, and opportunities for professional development. · Positive work culture built on empathy, respect, and teamwork. · Make a meaningful impact on patients’ health and daily lives. Pay: $20.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: • 401(k) matching • Employee discount • Health insurance • On-the-job training • Paid time off • Pet insurance • Wellness program Application Question(s): • Have you previously worked or supervised or led front-office or administrative staff in a healthcare setting (clinic, specialty practice, infusion center, or similar)? • How many years of hands-on experience do you have in a medical clinic or healthcare practice performing patient intake, insurance verification, scheduling, prior authorizations, or managing day-to-day clinic/front-office operations Work Location: In person