ITS Inc

Compensation

Full Description

SHAZAM recognizes that financial institutions build better communities, and this drives our passion to strengthen financial institutions. We are a trusted partner to our valued customers providing answers, choice, and innovation with an impeccable level of customer service – a level unmatched in the industry. And here’s the best part - we’re a national company that offers a small-company feel, a cultural balance that’s hard to come by but very real at SHAZAM. Your growth and development are top priorities and you’ll be surrounded by talented individuals and postured to make a real difference in the company. As a team member at SHAZAM, you’ll be an essential part of our mission as we work together strengthening financial institutions. This is a remote position.    What we’re looking for: SHAZAM is looking for a Fraud Solutions Consultant to join our team. In this role, you will work to support financial institutions with fraud related summary reporting, analysis, and recommendations relative to ATM/debit card fraud management performance. This role will assess and propose case management and transaction decline strategies to protect participants' accounts and minimize the adverse financial risk to assigned client financial institutions.   What you'll do:  * Provide support for Fraud Advisors consultative services, facilitate sharing of client performance, provide fraud mitigation recommendations to lower risk and losses.  * Manage client relationships by demonstrating integrity, credibility, and subject matter level expertise. * Manage client communication strategies with professional and timely feedback, weekly/monthly client meetings * Support all areas of Fraud Operations client and cardholder support by handling inbound/outbound contacts, procedural support, and team member assistance. What you need: * Experience working in banking, financial services, fraud, or compliance. * Experience in using Microsoft Office and Teams. * Verbal and written communication skills. * Organization and time management skills. * Attention to detail and accuracy. What’s in it for you: * Supportive, collaborative, inclusive, and diverse workforce. * Career learning, development, and growth opportunities. * Culture of respect and dignity, teamwork, honesty, and integrity. * Excellent benefits: 1. Health, dental, and vision insurance 2. 401(k) retirement plan with company match 3. Flexible spending and health savings accounts 4. Life insurance and short- and long-term disability provided at no cost 5. Time away from work – PTO, VTO, paid parental leave, and company holidays 6. Educational assistance 7. Professional Certification Bonus program   Actual compensation is based on various factors, such as geographic location, experience, education, and/or skill level, and is finalized at the time of offer.   SHAZAM is an equal opportunity employer, including those with disabilities or status as a protected veteran. All qualified applicants will receive consideration for employment.   Visa Sponsorship: This position is not eligible for sponsorship for work authorization by ITS, Inc. Therefore, if you require sponsorship for work authorization now or in the future, we cannot consider your application at this time.