ITG Communications

Compensation

Full Description

Purpose: The Network Operations Analyst I is an entry-level position within Tilson’s Network Operations Center (NOC). This role is ideal for individuals who are passionate about information technology and eager to develop expertise in data networking and systems engineering. The Analyst supports Tilson’s network infrastructure by monitoring network health, responding to incidents, and assisting with troubleshooting activities. The role requires excellent communication skills, strong analytical abilities, and a customer-focused mindset, as it involves regular interaction with customers, field technicians, and internal technical teams. 2 OPEN POSITIONS AVAILABLE!!! Responsibilities • Monitor and manage customer networks using network and element management systems. • Identify, troubleshoot, and resolve network and device issues; escalate as needed by established service level agreements (SLAs). • Document, track, and close incidents using internal trouble ticketing systems. • Configure, maintain, and troubleshoot network equipment in accordance with standard operating procedures. • Support and direct field system installations while enforcing network and security standards. • Participate in remote meetings and provide status updates to clients and internal teams. • Assist in developing and maintaining customer documentation and operational runbooks. • Work rotational shifts, including days, nights, weekends, and holidays. • Participate in on-call rotations and respond to network events as needed. • Support continuous improvement efforts within the NOC through documentation, process refinement, and collaboration. Requirements Education: Associate’s degree in Information Technology, Computer Science, or related field preferred Experience: • 0–3 years of experience in a Network Operations Center (NOC), help desk, or IT support environment. • Familiarity with network monitoring tools, ticketing systems, and change management processes. • Experience with RF/wireless technologies and IP-based systems preferred. Key Measures / Key Performance Indicators: • Timeliness and accuracy of network issue identification and resolution. • Adherence to service level agreements and escalation procedures. • Quality and completeness of documentation and ticketing. • Customer satisfaction and communication effectiveness. • Compliance with NOC operational standards and best practices. Exposure • May require on-call availability during assigned rotation periods. • Exposure to a fast-paced, high-volume support environment. • Must maintain reliable internet connectivity and home office setup suitable for remote network monitoring. Factors critical to success at ITG Communications for this position: • Strong troubleshooting and diagnostic skills in networked environments. • Commitment to continuous learning and professional growth in network operations. • Collaborative mindset and ability to work effectively within a team. • Adaptability to changing technologies, processes, and customer requirements. Physical Requirements: • Prolonged periods of sitting and working at a computer workstation. • Visual acuity required for reading data, diagrams, and screens. • Manual dexterity to operate computers, peripherals, and related equipment. • Occasional lifting of up to 25 pounds may be required for equipment setup or shipment. • Additional Comments* ITG is an equal employment opportunity employer. ITG’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. ITG also prohibits harassment of applicants or employees based on any of these protected categories. It is also ITG’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Pay: $1,000.00 - $1,400.00 per week Work Location: Remote