isolved Talent Acquisition (formerly ApplicantPro)

Compensation

Full Description

ProScreening of Sandy, UT is looking to hire a full-time Client Service Representative. Are you a customer service rockstar who is ready to have your evenings and weekends free? Do you want the flexibility to both work from home and from the office? Would you like to join a stable and growing local company where there is potential for career growth? If so, please read on! This Client Service Representative position earns a competitive starting wage of $17.00 an hour. We also offer great benefits and perks, such as medical, dental, vision, a flexible spending account (FSA), a health savings account (HSA), 7 paid holidays including Black Friday and Christmas Eve, generous flexible paid time off (FTO), a down-to-earth casual environment, and a positive team-oriented culture. If this sounds like the right opportunity for you, apply today! ABOUT PROSCREENING Founded in 2007, we provide background checks to over 6000 small and mid-sized companies throughout the United States. We help employers streamline their background check process through a paperless disclosure and authorization process. We not only provide fast, accurate, and thorough background checks to our customers, but we also work to help them navigate the ever-evolving compliance issues that are involved. Our company culture plays a large part in our success. We care more about results than about "how things have always been done." We hire people based on their potential, more than their history. We have an informal work environment but are serious about what we do. No one is ever forgotten in a corner to push papers at ProScreening! We believe that happy, talented employees add value to our company. We do our best to hire friendly, down-to-earth people who make good team members. We also promote a healthy work-life balance and personal development. A DAY IN THE LIFE OF A CLIENT SERVICE REPRESENTATIVE As a Client Support Representative, you are the first line of communication for our clients. You both answer the phone and respond to emails. Whether answering simple questions or solving complex problems, you are patient and friendly. You always put yourself in the clients' shoes and listen carefully to their needs. The key to your success is that you never give up or leave anyone hanging. You are all about following through and following up. Most of our clients are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turn things around. You get great satisfaction out of making the background check process easier for busy business owners and HR professionals! QUALIFICATIONS FOR A CLIENT SERVICE REPRESENTATIVE • 2 years of customer service experience • Above-average computer skills • Exceptional customer service and phone skills We will train the right person on the technical aspects of our software and good background check practices. Do you have excellent communication skills, both written and verbal? Are you comfortable talking on the phone? Do you enjoy building relationships with people? Are you team-oriented? Do you have creative problem-solving skills? If so, you might just be perfect for this Client Service Representative position! WORK SCHEDULE This position requires working Monday - Friday, 8am to 5pm mountain time when the business clients that you support are also working. READY TO JOIN OUR TEAM? If you feel that you are right for this full-time position, please fill out our initial 3-minute, mobile-friendly application. Our hiring process includes an online assessment, so watch for that email - don't worry, there are no right or wrong answers, we just want to get to know what makes you - well, you! We do live interviews via Teams with the hiring managers and HR. We will reach out via email or text, so make sure you check your spam. You should expect to hear from us, one way or the other, within about 2 weeks. We look forward to meeting you! Location: 84070