iShare Inc

Compensation

Full Description

Job Title: Customer Service Representative – Treasury Services Location: Remote Employment Type: Contract (W2) Duration: 4–6 Months Pay Rate: $18/hour Schedule: 24/7 Call Center – Rotating Shifts (Days, Nights, Weekends, Holidays) Job Summary: As a Customer Service Representative – Treasury Services, you will respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments. You will ensure adherence to established call procedures and customer service standards while providing accurate information and solutions in a professional manner. Responsibilities: • Respond to customer inquiries via phone regarding financial transactions. • Follow structured call procedures and maintain high service standards. • Provide accurate and professional solutions to customer concerns. • Ensure high levels of accuracy and attention to detail. • Work under supervision for routine tasks and general guidance for special assignments. • Maintain professionalism and effective communication at all times. Qualifications: • Strong customer service skills and ability to communicate effectively. • Familiarity with banking products and payment systems. • Experience in financial services or call center operations is a plus. • Ability to follow structured processes and maintain accuracy. • Professional telephone etiquette and verbal communication skills. • Ability to work flexible hours including nights, weekends, and holidays. This is a remote position.