Irth Solutions

Compensation

Full Description

Irth Solutions is a cutting-edge technology solutions provider specializing in cloud software development and DevOps services. We are seeking an experienced and dynamic Technical Services Manager to join our team. As a TSM, you will play a critical role in leading and delivering high-quality solutions to our clients while ensuring the highest standards of technical excellence and customer satisfaction. Responsibilities: • Participate in defining project requirements by collaborating with internal teams and clients. • Assist Business Analysts to create detailed Statements of Work (SOW) for new development efforts. • Collaborate closely with Account Executives, Engagement Managers, and the broader DevOps organization to ensure successful delivery of the agreed Statements of Work, adhering to project timelines and client expectations. • Plan and estimate sprint work based on the customer's current priorities, ensuring alignment with project goals and deadlines. • Manage defect resolution processes for customers, addressing issues promptly and effectively to maintain project quality and client satisfaction. • Develop a deep understanding of the customer's business processes, applications, and technical architecture to provide tailored and effective solutions. • Construct architecture designs and data flows for system integrations between internal and customer systems. • Maintain clear and consistent communication with clients, providing detailed project statuses, addressing technical challenges, and delivering comprehensive release notes. • Engage with the customer's internal IT and engineering teams to discuss and investigate technical issues, fostering strong collaboration and efficient problem-solving. • Lead the development of new features and solutions for clients, guiding the development team to deliver high-quality code that aligns with project requirements. • Ensure the adherence to best coding practices within the team by conducting thorough code reviews and offering constructive feedback to maintain code quality and reliability. • Manage a pool of retainer hours, whether internal or external, effectively allocating resources to meet project demands and client needs. • Stay updated with industry trends, emerging technologies, and advancements in cloud software development to continuously enhance the team's technical skills and capabilities. Requirements • Bachelor's degree in Computer Science, Engineering, or a related field. • 3+ years of proven experience in cloud software development, with a strong background in managing complex projects and teams. • Solid understanding of cloud technologies, DevOps practices, and agile methodologies. • Exceptional project management skills, with the ability to effectively plan, execute, and deliver projects within established timelines. • Excellent communication and interpersonal skills, enabling effective collaboration with clients, internal teams, and stakeholders. • Strong problem-solving abilities and a track record of successfully resolving technical challenges in a client-facing environment. • Proficiency in RESTful APIs, PHP, HTML / JavaScript / CSS, relational databases (MySQL or similar), and familiarity with cloud service providers (AWS or similar). • Leadership experience with a demonstrated ability to mentor, guide, and lead a team of developers to achieve project goals. • Prior experience in managing client relationships and delivering on client expectations. • Detail-oriented mindset with a commitment to maintaining code quality and following best practices. Benefits • Join a dynamic, growing company that is well respected in its industry. • Competitive salary • Health plans options including medical, dental, & vision • 401k (US), RSP (Canada) + company match • Flexible PTO policy plus company-paid holidays • Benefits options such as health insurance, life insurance, discounts and perks programs • Generous “work from home” stipend to get you started • Team events including monthly lunches for everyone, volunteer outings, and quarterly gatherings • Hybrid employees have access to snacks, beverages and coffee at our Columbus office