Iron Systems, Inc

Compensation

Full Description

Roles And Responsibilities • Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines. • Hardware/software troubleshooting and resolution • Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers. • Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies • Network & Sharing printer installation • Knowledge of Office 365 support • Coverage/compliance software installation and troubleshooting • Good communication skill • Good Knowledge of DHCP, DNS. • Maintain IT inventory, coordinate vendor support, and assist with procurement • Support Mac devices • Strictly adhere to defined Service Level Agreements (SLA’s) • Support recurring meetings, events, and after-hours activities as required • Documenting incidents, problems, and resolutions for future reference and for the knowledge base Good To Have Skills • L1 level network troubleshooting and resolution for LAN Connectivity • Hands & feet support to Backend team for Network/Server/application issue • Working with vendor support contacts to resolve technical issues • Labelling Racks & devices • Server mounting/movement • Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc. Note • Engineers are expected to bring their own protective eyewear and composite-toed shoes. • All remaining safety gear will be provided onsite.