Iron Systems, Inc

Compensation

Full Description

Key Responsibilities • Provide on-site and desk-side support services to end users. • Troubleshoot PC-related problems at the direction of CLIENT level 2 or SPOC. • Complete incidents and requests within SLA in a pressurized environment. • Build, configure and troubleshoot Install the “Gold” image on the customer’s PC and laptop applications and hardware components. • Ensure tickets are updated on a daily basis. • Support meeting room environment and video conferencing. • Support printers, scanners, and other peripherals. • Support mobile devices, such as iPads, iPhones, and Android devices. • End-user data backup and restoration when required in the course of a service incident. • Smart hands support for data center equipment as per required SLA (in specified locations) • As directed by CLIENT, tech support will assist in troubleshooting the data center devices • Replace defective components cards in data center equipment’s as advised by CLIENT Tech Support e.g., Remove a module and replace it, reconnecting patch cables. Daily tape change in support of local Backup Routine in required sites • Import/export tapes to the tape libraries as advised by CLIENT tech support. Behavioral Skills Required: • The individual must have good customer-facing skills and be well presented. • Demonstrates independent and pro-active thinking • Builds effective relationships both within the team and across the business and Professional Services • Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. • Must be able to work alone and unsupervised, taking the initiative when necessary. • Must be organized and prioritize work appropriately. • Fully vaccinated techs Technical Skills & Experience Required • Must have experience of using a call logging system. • Must have good working knowledge of Windows 7/10 and related Office applications. • Support experience of MACs would be beneficial • Knowledge of mobile devices, in particular Androids and iPhones • Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing, and troubleshooting PC and laptop hardware components. • Familiarity with Microsoft SCCM. • Ability to replace defective parts, as identified by CLIENT. • Excellent hands-on experience in installation and troubleshooting DC equipment’s, Rack and Stack of the DC equipment/cable • Excellent communications are mandatory in English and Local language Desired Educational Requirements: • Completion of CompTIA certifications—e.g.A+, Network+, etc • Completion (or near completion) of Microsoft certifications—e.g.MCP, MCITP, MCSE etc