Iron Mountain

Compensation

Full Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. #donotpost Iron Mountain Incorporated (NYSE: IRM) is the trusted partner to more than 240,000 customers in 61 countries, including 95% of the Fortune 1000. Our solutions across information management, data centers, media, and IT asset management help organizations seamlessly manage digital and physical assets of all kinds across their lifecycle—unlocking more value with unparalleled security, governance, and sustainability at every step. Every day, organizations generate more—content, data, devices, documents, archives, and digital artifacts—adding complexity, not clarity. Most of it remains unseen, underused, and untrusted, scattered across systems or lost in storage. In a world defined by speed and AI, progress doesn’t come from more information but from unlocking the value in what already exists. At Iron Mountain, we believe information has power when it’s protected, connected, and activated. And we’ve been building on this belief for over 70 years as the trusted steward of the world’s most valuable assets. We help organizations of all sizes seamlessly manage their digital and physical assets across their lifecycle—making them visible, secure, accessible, and AI-ready. From payments to pathology, mortgages to media, fine art to IT—we are the trusted partner to 95% of the Fortune 1000 to unlock the value from what’s already within reach—transforming information into intelligence and assets into advantage. Now, what can we unlock together? The Opportunity We are seeking a Vice President of Digital Delivery Performance and Innovation focused on driving technology innovation within our Digital Business Unit’s service delivery processes. This role will be responsible for developing and implementing innovation strategies to improve efficiency, quality, and customer satisfaction related to the delivery of our digital solutions and services and measure the financial and business impacts these have on our overall success. In addition, this role will work to build out a global AI/ML operations footprint to drive increased delivery automation, improved productivity, and work with our clients to bring continuous innovation through advanced AI/ML solutions. This role will be a right hand and report to the SVP of Software and Solution Delivery to help the overall delivery organization become more effective by running a more predictable, efficient, technology-led organization. The ideal candidate will possess a strong understanding of the end-to-end (E2E) technology-enabled outsourcing services and the ability to drive automation and cost improvements across our operations and improve data insights to inform both Iron Mountain and client decision-making. The capacity to assess performance of the technology at an affordable cost (license, cloud, infrastructure costs) is also key to the role, working closely with the Product team. Role and Key Responsibilities • Innovation Strategy and Planning: Develop and communicate the delivery innovation strategy, aligning it with overall business objectives. • Innovation Execution: Identify new delivery approaches and technologies. Research and evaluate new technologies to enhance delivery capabilities. Define rollout of innovation to maximize client and business impacts • Delivery Process Standardization and Continuous Improvement: Define and Implement future E2E Service Delivery Target operating model including documenting standard technical and operating procedures to enhance efficiency, speed, and quality of delivery in alignment of core business and customer key performance indicators (KPIs). • ML/AI Operations: Develop ML/Gen AI client operations capability to ensure the successful execution of LLM/Gen AI client engagements. Stay current with ML/AI technology advancements and operational best practices. • Client Innovation: Partner with sales, delivery, and customer success functions to develop and engage clients to scope and define new use cases for advanced, differentiated innovation to drive incremental value to our clients. • Team Leadership: Manage and mentor a team of delivery professionals, fostering a culture of innovation and collaboration. • Stakeholder Management: Collaborate with internal and external stakeholders (e.g., product teams, engineering, sales) to ensure successful delivery innovation. • Performance Measurement: Track and analyze KPIs to track impact of delivery operation and innovation to ensure we continuously make data-driven decisions and deliver our financial commitments. The Ideal Candidate Characteristics & Credentials • 10+ years of experience in developing and implementing delivery transformation programs focused in high-growth technology-enabled managed services and SaaS environments across a global operational footprint. • 10+ years of leading, managing, and scaling high-performing teams including building out KPIs and metrics that demonstrably drive improved experience and financial performance. • Experience in end-to-end technology enabled outsourcing services including scanning operations, IT infrastructure, data entry services, content management, data management, and IDP/AI/ML technology solutions. • Experience in defining core operational standards including methodologies, playbooks, solution blueprints, and best practices to gain business and operational efficiency. • Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) and ability to implement them effectively. • Experience documenting business processes and applying technology to optimize and automate processes within broader SW solutions and technology-enabled outsourcing contracts and implementations. • Experience in end-to-end lifecycle of LLM data projects from initiation to steady state operations always looking for continuous improvement opportunities. • Proven capability to build, mentor, and lead innovation and operational teams, fostering a culture of excellence, innovation, and accountability. • Experience interacting with client C-suite and operational leaders to identify opportunities to deliver incremental value, insights and operational efficiencies. • Manages hiring against budget, establishes proper onboarding protocols, provides guidance on performance management, maps clear career growth opportunities, and retains top talent. • Communicate effectively with technical, business and C-level stakeholders; able to effectively influence them in an advisory capacity. The Company Iron Mountain: Pioneering the Future You may know Iron Mountain (NYSE:IRM) as a leader in information management and storage solutions. We also are a transformative force with a proud legacy of safeguarding and optimizing the value of our clients' assets. We’re rewriting our 70-year history every day, expanding our services to meet our customers’ evolving needs, empowering them to thrive in an increasingly complex digital landscape. We provide comprehensive solutions, from physical records storage and data backup to information management, digital transformation, and secure data center space for colocation and hyperscale deployments. Our expertise helps organizations manage rising storage costs, ensure compliance, support disaster recovery, and maintain uninterrupted IT operations. Iron Mountain’s growth in digitization is driven by strategic investments, while we continue leading in paper storage, retrieval, and secure destruction. Trusted by highly regulated industries, customers choose us for our proven performance, secure chain of custody, data protection, and commitment to sustainability — all backed by decades of reliable results and strong customer relationships. We invite passionate individuals to join us on this journey of innovation, where we turn challenges into opportunities and set new benchmarks for excellence and agility. Your path to making a meaningful impact starts here in our culture of excellence and wellbeing. Let’s build a brighter tomorrow together! Key Iron Mountain Facts • 2024 revenue of $6.1 billion • ≈95% of Fortune 1000 as customers. Total customer base of ≈240,000 with consistently strong customer retention levels • 61 countries; ≈29,000 employees • Enterprise value of ≈$32 billion • Committed to growing our dividend over the long-term • For more business facts and key facts please refer to 2024 10K Our Core Business Includes: • Asset Lifecycle Management (ALM): Iron Mountain’s Asset Lifecycle Management (ALM) business is responsible for the deployment, management, and ultimate decommissioning and disposition of technology assets. These include hard drives, servers, laptops, tablets, and network devices that contain customer or organizational data that needs utmost safeguarding when they reach their end of useful life. In the process, ALM takes IT assets to sanitize, clean, and remove the data and recycle or repurpose in a sustainable and environmentally sound way. • Crozier Fine Arts: Crozier Fine Arts is the global leader in fine art storage and logistics offering unparalleled technical expertise in handling, installing, and storing high-value paintings, films, photographs, historical archives, and other types of art belonging to individual collectors, galleries and art museums. Crozier provides services and solutions that include climate-controlled facilities; digitization and conversion services; services for restoring damaged or decaying items; and highly secure transportation. • Data Centers: Iron Mountain’s Data Centers operate a global colocation platform that enables customers to build tailored, sustainable, carrier and cloud-neutral data solutions from single cabinets to wholesale data centers in 19 locations on three continents. Iron Mountain data centers are powered by 100% renewable energy thanks to carbon credit assistance and low PUE. As well, Green Power Pass is available to all customers. Iron Mountain offers customers the business and environmental benefits of renewable energy through unique green power contracting for data center services. • Digital Solutions/Digital Business Unit: The Digital Business Unit partners with our customers to safeguard their data, assets, and reputation from internal and external threats such as disasters, ransomware, and shifts in the market. We achieve this through a unified asset and data strategy that protects data and other assets in accordance with corporate and regulatory handling policies; unlocks data through digitization to move the business forward through automation and optimized governance and access, while minimizing risk; and transforms data into insights to enhance and accelerate decision-making and enable real-time automation. • Global Records and Information Management (RIM): Iron Mountain’s Records and Information Management (RIM) business helps organizations securely manage physical and digital records throughout their lifecycles. Core services include offsite storage in secure, compliant facilities; retention, compliance, legal holds, and destruction at client sites; document imaging and conversion; and support for retention schedules, regulatory adherence, and staff training. These services enable clients to reduce risks, ensure compliance, and improve efficiency, while focusing on their core business activities. Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE Reasonable Accommodation Iron Mountain is committed to working with—and providing reasonable accommodations to—individuals with physical and mental disabilities. If you are a qualified individual with a disability or a disabled veteran, you have the right to request reasonable accommodation if you are unable or limited in your ability to use or access the Iron Mountain Careers website as a result of your disability. We will make a determination on your request for reasonable accommodation on a case-by-case basis. Reasonably expected salary range: $225,400.00 - $300,500.00 Category: Operations Group