Iron Mountain

Compensation

Full Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation. Iron Mountain is seeking a motivated Customer Care Team Lead to join our Customer Services & Support team. In this role, you will be responsible for leading a team of associates to ensure exceptional service delivery, monitoring daily performance metrics, and coaching team members to meet and exceed productivity standards. What You’ll Do In this role, you will: Manage daily operations: Generate and distribute productivity reports to manage work distribution and ensure all customer follow-ups and account profiles are maintained accurately. Collaborate for excellence: Work closely with the Leadership Team and fellow Team Leads to identify performance gaps, support improvement plans, and align on departmental goals. Ensure high standards: Conduct regular coaching sessions to maintain quality of work and ensure all team activities comply with organizational standards and service level agreements (SLAs). What You’ll Bring The ideal candidate will have: 3+ years of experience in a customer service leadership or supervisory role. Strong knowledge of CRM systems (Salesforce), Microsoft Excel, and records or data management industries. Proven ability in problem-solving and stakeholder management, with the capacity to resolve complex customer concerns and internal process issues. High School Diploma or GED required; Bachelor’s degree preferred. What We Offer Salary details: $50K Location: Remote - Georgia. Generous paid time off and holidays. Comprehensive health, wellness, and retirement plans. Opportunities for continuous learning and professional growth. Category: Customer Support Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.