IRIS Software, Inc.

Compensation

Full Description

Hi, We have Salesforce solution Architect with direct client, Please let me know if you would be interested, fully Remote no travel. Solution Architecture & Design • Own and govern the Salesforce CRM architecture, including platform boundaries, customization strategy, integration standards, and scalability guardrails • Define the target-state architecture and oversee implementation of Salesforce Agentforce solutions • Translate complex business workflows into scalable, secure, and maintainable Salesforce technical solutions. • Design and implement intelligent agent systems tailored for Enrollment, Placement, Application, and Student Success teams Collaboration & Governance • Act as the technical lead for coordination with SI and Salesforce, ensuring solution integrity, timely sign-offs, and delivery alignment throughout the entire project lifecycle. • Guide sprint demos, participate in gap analysis reviews, and validate user stories and change requests throughout the project lifecycle. • Ensure compliance with enterprise architecture, data privacy, and internal coding/configuration standards. Team Leadership & Enablement • Provide technical leadership and mentorship to internal Salesforce admins, developers, and analysts. • Lead technical workshops, architecture reviews, and training sessions for internal teams and stakeholders. • Support training design and delivery in partnership with change management and end-user enablement teams. Things That Should Be In Your Background: • 15+ years in enterprise CRM platforms, with 8-10+ years operating as a Salesforce Technical / Solution Architect in large-scale environments. • Demonstrated ownership of Salesforce architecture decisions across multiple teams or programs (not limited to a single project or pod). • Hands-on architectural experience with Salesforce Service Cloud and production-grade Agentforce or advanced Service Cloud implementations. • Deep technical understanding of Omni-Channel routing, Einstein Bots, Voice, Service Cloud Voice or other IVR CTI integrations, and Live Chat. • Strong expertise and experience on integration patterns in Apex, Lightning Web Components (LWC), Salesforce APIs, and automation using Flow. • Proven experience designing and integrating with third-party systems (CTI, chatbots, LMS, etc.). • Familiarity with Salesforce data security models, permission sets, and role hierarchies. • Salesforce Application Architect or System Architect certification required. Regards Rajneesh bhardwaj Iris Software Inc