Iowa State University

Compensation

Full Description

Position Title: ServiceNow Developer Job Group: Professional & Scientific Required Minimum Qualifications: High school diploma or equivalent and 3 years of related experience Preferred Qualifications: Bachelor’s degree in a technology-related field Previous experience with ServiceNow development or administration Experience with JavaScript and AJAX Experience with HTML and CSS Software development background Experience with database design ServiceNow Certified Application Developer Experience with project management Job Description: Summary Are you a detail-oriented developer with a strong interest in building scalable, integrated solutions on the ServiceNow platform? Iowa State University is seeking a ServiceNow Developer to join the Information Technology Services (ITS) team. This position plays a critical role in designing, developing, and enhancing digital workflows and applications across campus using ServiceNow's modern development tools and integrations. What you’ll do: Design and develop solutions using ServiceNow tools such as Flow Designer, Studio, App Engine Studio, and Process Automation Designer. Write and maintain scripts using JavaScript, HTML, CSS, and AJAX to build custom functionality within ServiceNow. Develop and maintain reusable frameworks, APIs, and middleware to support scalable ITSM practices and service integration. Collaborate with stakeholders to gather requirements, define project scope, and document development work. Participate in development projects of varying complexity, serving as the lead developer for initiatives that improve user experience and system performance. Follow established development standards and best practices for ServiceNow environments. Support both planned and unplanned maintenance, including occasional off-hours work. This position will join a growing team dedicated to transforming campus service delivery through automation, process improvement, and user-centered design. Additional information: Position type: Full-time, Professional and Scientific Location: This position is 100% remote. Residency requirement: Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. Job Profile: This position will be hired into the Software Developer II job profile. About ITS at Iowa State: Information Technology Services (ITS) at Iowa State University is a dynamic, solutions-oriented team supporting the academic, research, and administrative needs of the campus community. ITS is committed to delivering reliable, secure, and innovative services that enhance university operations and empower users. Learn more at https://www.it.iastate.edu What we offer – exceptional benefits: Working at Iowa State University means you’ll enjoy a comprehensive benefits package designed to support your wellbeing and career: Work/life balance: Iowa State University was voted Best Place for Working Parents 2025 Generous vacation and sick leave – 24 vacation days, 18 sick days, and 11 paid holidays Excellent health insurance options – including dental and vision coverage Retirement plans with employer contributions – choose from multiple plans to secure your future Tuition reimbursement and professional development support – grow with us Wellness programs and work-life resources – including mental health and counseling support Explore Iowa State’s benefits: https://www.hr.iastate.edu/benefits Leveling Guidelines • Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals • Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues • Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems • Responds to a broad range of inquiries and requests • May provide training and/or direction to lower-level staff • May lead projects of moderate scope and complexity • Provides guidance to students Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS810 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: October 10, 2025 Posting Close Date: October 22, 2025 Job Requisition Number: R17934 By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.