Iowa State University

Compensation

Full Description

Position Title: Program Specialist II-Dairy Records Management Systems Job Group: Professional & Scientific Required Minimum Qualifications: Bachelor’s degree and 2 years of related experience Preferred Qualifications: Bachelor's degree in Animal Science, Dairy Science, Agricultural Technology, Information Technology, or a related field. Experience working in the dairy industry and/or with herd management software. Knowledge of DHIA data, reporting, and herd analysis. Customer service or technical support experience with software products. Experience conducting training or outreach (in-person and virtual). Experience troubleshooting technology, networking, and software integration issues. Job Description: The College of Agriculture and Life Sciences is seeking a Program Specialist II to join the Dairy Records Management Systems (DRMS) team. This position plays a key role in supporting dairy producers, consultants, and industry partners by providing technical expertise, customer training, and outreach for DRMS software and reporting tools. The successful candidate will combine strong communication skills with technical problem-solving to help advance dairy herd management through data-driven solutions. As a member of a multi-person team, this position will collaborate with partners across the U.S. to provide subject matter expertise to dairy users. Responsibilities include providing phone and on-site support for DRMS software and products, developing training materials and educational content, and conducting training sessions both virtually and in-person. Example of Duties Provide support for DRMS software programs including Dart, HerdHQ, PocketDairy, and Pocketmeter through phone, email, and written resources. Train and educate customers on program use, data input, report generation, and herd analysis. Troubleshoot software, hardware, networking, and data file issues. Assist with interpretation of DHIA reports and data analysis for producers, consultants, and technicians. Contribute to quality assurance efforts including product testing, program evaluation, and customer experience monitoring. Build and maintain relationships with DHIA Service Affiliates and provide training for DHI technicians both virtually and in-person. Conduct on-farm visits, attend trade shows, and represent DRMS at industry meetings. Promote DRMS products to expand usage and industry impact. If you have a strong desire to serve the dairy industry and make a meaningful impact on producers, this role is for you. As a member of our team, you will help empower dairy professionals with accurate, research-driven information that improves herd health, productivity, and long-term success. By joining DRMS, you’ll be part of a collaborative, mission-driven organization where your work directly supports farmers, strengthens the dairy industry, and ensures every herd has the information it needs to thrive. Candidates must be legally authorized to work in the U.S. on an ongoing basis without sponsorship. Immigration sponsorship is not available for this position. The selected candidate will be expected to attend campus trainings, meetings, and other required events throughout the year. This posting will be open until filled. However, to receive full consideration, please apply before October 2nd, 2025. Level Guidelines • Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals • Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues • Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems • Responds to a broad range of inquiries and requests • May provide training and/or direction to lower-level staff • May lead projects of moderate scope and complexity • Provides guidance to students Appointment Type: Regular Number of Months Employed Per Year: 12 Month Work Period Time Type: Full time Pay Grade: PS807 Application Instructions: To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter For full consideration, please apply before October 2nd, 2025. If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager. Original Posting Date: September 17, 2025 Posting Close Date: Job Requisition Number: R17748 By focusing on the future and providing the best student experience possible, Iowa State University attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State, we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities. Iowa State University is a welcoming community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community. Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work. All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check. Iowa State University does not discriminate on the basis of race, color, age, ethnicity, religion, national origin, pregnancy, sexual orientation, genetic information, sex, marital status, disability, or status as a U.S. Veteran. Inquiries regarding non-discrimination policies may be directed to Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, Ames, Iowa 50011, Tel. 515-294-7612, email eooffice@iastate.edu. If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485. Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485. TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942. General ISU compensation information can be found on the University Human Resources website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.