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Ionis Pharmaceuticals, Inc.

Ionis Pharmaceuticals, Inc.

via Remote Rocketship

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Director, Patient Services Innovation – Operational Excellence

Anywhere
Full-time
Posted 2/4/2026
Verified Source
Key Skills:
Project Management
Cross-Functional Leadership
Operational Excellence

Compensation

Salary Range

$205000K-220000K a year

Responsibilities

Oversee and strategize the operations and initiatives of the Patient Innovation Lab, including vendor collaboration, training program design, and cross-functional engagement.

Requirements

Requires 15+ years in pharma/healthcare with deep experience in training or innovation, along with strong leadership, project management, and communication skills.

Full Description

Job Description: • Clarify and share vision of the Patient Innovation Lab as a Center of Excellence for Ionis • Showcase completed Patient Innovation Lab initiatives and define a prioritized annual roadmap aligned to Ionis business objectives • Proactively identify actions needed to elevate awareness and value of Patient Innovation Lab with operational partners, leadership, and cross functional partners • Actively discuss ways in which Patient Innovation Lab can support other functional areas and find opportunities to build confidence in what the Lab can deliver • Oversee the day-to-day operations of the Innovation Lab, including vendor collaboration, project management, and cross-functional activities • Serve as the strategic liaison between Patient Services subject matter experts and the Ionis Learning and Development team, ensuring training strategy and execution meet Patient Services and field needs • Lead the design of training program(s), partnering with subject matter experts and Learning and Development to incorporate adult learning principles and best practices • Proactively connect with Field and Patient Services leaders to identify continuous learning opportunities and a plan to address ongoing training needs • Hold our key operational vendor partners accountable to delivering operational excellence • Motivate vendor partners and Ionis’ dedicated teams to perform their best for Ionis’ programs • Engage vendor partners in understanding and addressing operational excellence gaps • Proactively plan for upcoming operational challenges with seamless execution Requirements: • Bachelor’s degree required; advanced degree (e.g., MBA, MHA, PharmD, PhD) strongly preferred • At least 15 years of pharmaceutical, biotech, consulting or healthcare services experience required, with recent deep experience in training or innovation • Experience leading initiatives with enterprise or cross-functional impact preferred • Passion for operations and operational details • Proven cross-functional leadership, project management, and collaboration skills • Outstanding customer relationship, communication, presentation and writing skills • Demonstrated ability to operate hands-on while influencing strategic outcomes • Strong knowledge of pharmaceutical specialty products preferred • Self-motivated & collaborative team player with strong interpersonal skills • Ability to effectively work with diverse audiences and influence cross-functionally • Ability to manage multiple priorities and deliver high-quality results in a fast-paced environment • Proficient in MS Office Suite Benefits: • Highly competitive benefits

This job posting was last updated on 2/7/2026

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