Intuitive

Compensation

Full Description

Job Description: • As a key people and team leader within Intuitive, the Field Service Manager is responsible for ensuring Intuitive delivers exceptional, timely service to customers through the coordination of all Service-related activities within their Region. • Field Service Managers provide strong management and leadership of field-based direct reports and coordination of their activities with other customer-facing and back-office team members. • Their teams consistently deliver exceptional service while achieving results by the most efficient and cost-effective means possible. • The Field Service Manager spends time in the field visiting with customers and team members to coach and mentor employees, reinforce strong customer relationships, and identify opportunities to improve the Customer Experience. • The individual in this role must demonstrate a high degree of business ownership, exceptional customer service, and strong communication skills. Requirements: • Bachelor’s Degree preferred in mechanical, biomedical, electronics engineering, or equivalent • 5 years hands-on field experience working as a field service representative • 3 years as a manager in the medical industry or equivalent preferred • Familiarity of hospital operating room protocols, anatomic terminology and knowledge a plus • Ability to multi-task and adapt to change without losing focus of priorities • Strong communication, influence, leadership, conflict management and negotiation skills • Capable of working effectively in cross-functional project teams • Must possess strong attention-to-detail, individual initiative, and sense of ownership • Ability to prioritize and smoothly manage multiple competing deadlines and tasks • Excellent written and verbal communication skills • Highly ethical, highly energetic character, with a desire to help customers • Proficient knowledge with computers and standard software applications • Ability to travel 50% - 75% Benefits: • Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options