Intradiem

Compensation

Full Description

Join Intradiem and be part of our mission to revolutionize customer service through innovative automation solutions. Our intelligent automation platform is designed for customer service teams, transforming the way they operate. At Intradiem, we develop cutting-edge, AI-powered solutions that empower contact center and back-office teams. Our technology supports hundreds of thousands of customer service agents from leading organizations, facilitating automated actions that save our customers significant costs each year. We prioritize understanding our customers' challenges, engaging collaboratively to co-create solutions, and delivering impactful results based on their feedback. Our company culture is rooted in treating everyone with dignity and respect, creating a supportive environment conducive to professional growth. At Intradiem, we uphold our core values: • Servant's Heart: Putting others' needs first and empathizing with their challenges. • Craftsman's Attitude: Striving for excellence in our solutions and continuously refining our approach. • Revolutionary Spirit: Committed to leaving a positive impact in the world. As a Partner Account Manager, you will play a pivotal role as the main point of contact between our team and our partners. Your responsibilities will include: • Building and nurturing relationships with assigned partners to enhance engagement and growth. • Developing and executing joint business opportunities, setting up targets, and tracking progress. • Coordinating with partners to generate leads, register deals, and close sales effectively. • Providing comprehensive support to partners during the sales process, including training and resources. • Monitoring and reporting on partner performance through metrics and regular reviews. • Onboarding new partners and ensuring they are well-equipped and ready to work together. • Collaborating with internal teams to align strategies and facilitate smooth execution of partner-related initiatives. • Managing co-marketing efforts and go-to-market strategies in collaboration with partners. • Providing valuable feedback on market trends and partner needs to enhance our partner program. • Maintaining accurate CRM data and reporting to leadership regularly. • Traveling as needed to attend partner meetings, trade shows, and workshops. Your qualifications include: • A Bachelor’s degree in Business, Marketing, or a related field. • 5+ years of experience in channel sales or business development. • Deep knowledge of the contact center software industry and Intradiem’s solutions. • A solid understanding of partner ecosystems and models. • A strong sales orientation coupled with excellent relationship-building skills. • Experience in driving business through partner channels. • Exceptional communication skills for engaging with executives and stakeholders. • A proactive, problem-solving mindset with a commitment to team collaboration. Success in this role will be measured by: • Growth of partner-sourced pipeline and opportunities. • Revenue generation and bookings through assigned partners. • Feedback on partner satisfaction and overall relationships. • Increase in market share through partner collaborations. Preferred qualifications include: • Experience in the cloud contact center, customer experience automation, or workforce management sectors. • Familiarity with global partner networks and managing multi-regional partnerships. • Strong analytical skills to evaluate performance data and recommend actionable insights. • Understanding of SaaS business models and partner incentives. • An MBA or advanced degree is a plus. Please note: Candidates must be legally authorized to work in the United States, and verification of identity and employment eligibility will be conducted during onboarding. Intradiem is committed to fostering a diverse and inclusive workplace.