Interlink Electronics Inc.

Compensation

Full Description

Interlink Electronics Inc. is looking for an experienced Sales Operations Customer Service Associate to add to their team. This position will be located at our Fremont, CA location. You will be responsible for providing customer quotes, entering customer orders, ensuring shipping accuracy, coordinating with internal sales, engineering, production, and logistics teams, and maintaining excellent relationships with customers. You will be dealing with our full portfolio of products including force & piezo sensors and modules, gas and environmental sensors and instruments and membrane keypads and printed electronic products. This is a great opportunity for an ambitious, hard-working individual to grow their career with an established, growing, fast-paced technology company. This is a full-time, permanent, in-office position located in Fremont, CA. Reporting to Sales Director. Responsibilities • Provide customer quotes for standard products, custom solutions, service, and repair • Verify orders from customers, ensuring accuracy of all order data and part numbers • Enter orders into ERP system • Address customer inquiries and resolve issues in a timely, professional manner via phone or email • Ensure technical inquiries are routed to correct team members for fast response • Work closely with the operations team to ensure customers’ needs and expectations are clearly communicated, understood and being met • Handle RMA’s and ensure customer is provided with regular status updates • Maintain customer data in CRM database and ensure it is current • Coordinate with sales, engineering, production, warehouses, and logistics teams for order fulfillment • Liaise between sales operations and finance team for order/billing inquiries • Proactively maintain relationships with clients through regular follow up, identifying potential future sales opportunities Qualifications • 5 years customer service experience • 5 years sales order entry experience • Must have ERP experience (preferably Exact – Macola) • Must have CRM software systems experience – (ZOHO or HubSpot preferred) • Strong attention to detail • Excellent communications skills with the ability to communicate professionally and clearly by phone and email • Adaptability and flexibility to learn quickly in a fast-paced, high-volume environment • Maintain a calm and pleasant demeanor when dealing with customers • Manufacturing industry experience preferred • Understanding of logistics beneficial Benefits: Full medical, dental, vision | Life insurance | PTO | 401(k) plan with match Job Types: Full-time, Temporary Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Work Location: In person