Interlace Health

Compensation

Full Description

Duration: 6–10 weeks Location: Remote (US preferred, but open to global candidates with strong English) Hours: 20–25/week Start: ASAP Interlace Health is seeking a Content Operations & Documentation Tooling Consultant to lead a focused project to consolidate our Nova product documentation, define a unified taxonomy, streamline tooling, and establish scalable documentation workflows. This is a systems and organization role — ideal for someone who has experience cleaning up fragmented documentation ecosystems, evaluating toolchains, and building maintainable content structures. This is not a technical writing or training creation position. What You’ll Do Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats Use an existing deep-dive Nova markup (provided) to build a clean, accurate taxonomy Evaluate all documentation tools in use today and provide a clear tooling recommendation (single source of truth + supporting platforms) Build the new Nova documentation structure in Azure Wiki and map it to our customer-facing HelpSite Design governance, workflows, intake processes, release update processes, and maintenance guidelines Assess whether an LMS is needed for training content Pilot the structure using our marketing content library What We’re Looking For Strong experience in content operations, knowledge management, documentation architecture, or similar roles Skilled in taxonomy design, metadata, and information architecture Experience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.) Familiarity with Azure DevOps/Azure Wiki and SharePoint Excellent organizational, communication, and systems-thinking skills Ability to collaborate with product, sales, services, and marketing teams Bonus: Experience preparing documentation systems for AI-assisted maintenance Contract Details 6–10 week engagement 20–25 hours/week Remote Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required and personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.