Intercom

Compensation

Full Description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.Learn more about the general tasks related to this opportunity below, as well as required skills. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity?We’re looking for a clever and driven Senior Communications Manager to join our small but influential global communications team. This position will be based in San Francisco and report to the Senior Manager, Communications. This isn’t your status quo communications team—we prioritize ingenuity, take a grounded and realistic approach to communications, and don’t rely on “best practices” for the sake of “best practices.” You’ll have the opportunity to define the communications function and make an immediate impact on high-level company work. The Senior Communications Manager will focus primarily on proactive and reactive external communications. There’s lots of room for growth and creativity, with the unique opportunity to contribute (time permitting) to some internal communications. What will I be doing?Work with the Senior Manager, Communications on high-level external communications strategy Contribute to comprehensive communications plans with clear objectives, sharp messaging, timelines, and success metrics Directly manage two communications agencies Execute media relations, speaking opportunities, narrative and messaging creation, some awards programs and more Create and manage news announcements, launches and thought leadership programs Place Intercom’s messages and POVs in both traditional and non-traditional media Work cross-functionally with teams including Go-To-Market, R&D, and more Contribute to some internal communications What skills do I need?7+ years of external communications experience (both agency and in-house) with direct agency management experience; high-growth tech or startup experience is required Experience contributing to overall communications strategy and developing communications plans Ability to brainstorm and pitch stories to both traditional and non-traditional media, with a proven track record of success. You should have a strong familiarity with business and technology press, but also understand how and where people consume content beyond traditional press Strong writing skills and the ability to develop and edit content, including pitches, speaking abstracts, award submissions, briefing materials and other documents Strong project management and prioritization skills, with experience handling multiple projects at once and proven ability to switch gears quickly and effectively Excellent communication skills (written, verbal, presentation, and interpersonal) with prior experience partnering and consulting with leadership and executives Bachelor’s degree in Communications, Public Relations, Journalism or related field Absolutely stellar organizational skills and attention to detail A positive outlook and growth mindset Adaptable and resourceful in a fluid, fast-paced environment, with the ability to deliver great communication under pressure Solid reasoning, critical thinking, and judgment instincts to make sound decisions in unpredictable situations Emotional intelligence driven by intuition, with an empathetic mindset Aligns with our team values Move fast, but with purpose Protect the Intercom brand Prioritize ingenuity over status quo Communicate clearly, concisely, and transparently Bias towards action to anticipate problems and solve them proactively Approachable, authentic and confident communicator that keeps it real and simple, without overly formal speak or jargon We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! BenefitsCompetitive salary and meaningful equity Comprehensive medical, dental, and vision coverage Regular compensation reviews - great work is rewarded! Open vacation policy and 10 corporate holidays Paid Parental Leave Program In-office bicycle storage Fun events for Intercomrades, friends, and family! The base salary range for candidates within the San Francisco Bay Area is $153,00 - $182,750. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs). Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week. We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values. Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law. Interested in building your career at Intercom? Get future opportunities sent straight to your email. Apply for this job indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Enter manually Accepted file types: pdf, doc, docx, txt, rtf Enter manually Accepted file types: pdf, doc, docx, txt, rtf Are you authorised to work in the country in which this role is located? (Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.) * Current Location * Current or most recent company? * Have you previously worked for Intercom? * LinkedIn Profile Website How did you hear about this job? * What excites you most about this opportunity? Which Intercom value resonates most with you and why? (Our values can be found on our Careers Page) We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week? * Please email me about future job openings * For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. As set forth in Intercom’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law. We respect personal opinion and expression on non-work related topics and invite you to apply with your qualifications and interest in joining our team.#J-18808-Ljbffr