Interactive Resources LLC

Compensation

Full Description

Job Title: Health Insurance Representative Company Overview: Interactive Resources LLC is a leading provider of innovative insurance solutions dedicated to delivering exceptional customer service and tailored policy management. With a strong commitment to client satisfaction and industry expertise, we empower individuals and businesses to navigate the complexities of health insurance with confidence. Role Overview: As a Health Insurance Representative, you will play a crucial role in managing client policy renewals and ensuring high levels of client retention. Your focus will be on providing detailed, customer-focused support to help clients understand their options and maintain continuous coverage. What You'll Do: - You will manage and process health insurance policy renewals accurately and efficiently. - You will communicate with clients to explain policy details, answer questions, and resolve concerns. - You will maintain detailed records of client interactions and policy changes. - You will collaborate with internal teams to ensure seamless service delivery. - You will identify opportunities to improve client retention through proactive outreach. - You will stay informed about industry trends and regulatory changes affecting health insurance. - You will assist clients in understanding benefits and coverage options. - You will handle escalated client issues with professionalism and empathy. What You Bring: - You bring at least 2 years of experience in health insurance or a related customer service role. - You have strong communication and interpersonal skills. - You possess excellent attention to detail and organizational abilities. - You are proficient with CRM software and Microsoft Office Suite. - You have the ability to work independently in a remote environment. Bonus Points If You Have: - Experience with insurance policy management systems. - Knowledge of health insurance regulations and compliance. - Bilingual abilities, especially in Spanish. - Previous experience in a remote customer service role. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and training. - We offer a supportive and inclusive company culture. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to our HR department at careers@interactiveresources.com. We look forward to hearing from you!