Interactive Resources LLC

Compensation

Full Description

Job Title: Health Insurance Representative Company Overview: Interactive Resources LLC is a leading provider of innovative insurance solutions dedicated to delivering exceptional customer service and tailored policy management. With a strong commitment to client satisfaction and industry expertise, we empower individuals and businesses to navigate the complexities of health insurance with confidence. Role Overview: As a Health Insurance Representative, you will play a crucial role in managing client policy renewals and ensuring high levels of client retention. Your focus will be on providing detailed, customer-focused support to help clients understand their options and maintain continuous coverage. What You'll Do: - You will manage and process health insurance policy renewals accurately and efficiently. - You will maintain strong relationships with clients to ensure high retention rates. - You will provide clear and empathetic communication to explain policy details and renewal options. - You will identify opportunities to upsell or cross-sell additional insurance products. - You will collaborate with internal teams to resolve client issues and improve service delivery. - You will keep detailed records of client interactions and policy changes. - You will stay informed about industry trends and regulatory changes affecting health insurance. - You will assist clients in navigating claims and coverage questions as needed. What You Bring: - Minimum of 2 years experience in health insurance or related customer service roles. - Strong knowledge of health insurance policies, renewals, and regulatory requirements. - Excellent communication and interpersonal skills with a customer-focused approach. - Proficiency with CRM software and Microsoft Office Suite. - Detail-oriented with strong organizational and multitasking abilities. Bonus Points If You Have: - Experience working in a remote or virtual team environment. - Certification in health insurance or related fields. - Bilingual abilities, especially in Spanish. - Proven track record of meeting or exceeding client retention goals. What We Offer: - We offer a fully remote work environment with flexible scheduling. - We offer competitive salary and performance-based bonuses. - We offer comprehensive health, dental, and vision insurance plans. - We offer professional development opportunities and ongoing training. - We offer a supportive and inclusive company culture focused on employee well-being. Ready to Apply? Please submit your resume and a cover letter detailing your relevant experience to careers@interactiveresources.com. We look forward to hearing from you!