Interactive Resources LLC

Compensation

Full Description

Job Title: Health Insurance Call Center Representative Company Overview: Interactive Resources LLC is a leading provider of customer service solutions specializing in the insurance industry. With a commitment to excellence and innovation, we support clients nationwide by delivering exceptional service through remote work opportunities. Role Overview: As a Health Insurance Call Center Representative, you will play a crucial role in managing client policy renewals and providing outstanding customer support. Your focus will be on ensuring clients understand their insurance options and maintaining high satisfaction levels. What You'll Do: - You will manage client health insurance policy renewals efficiently and accurately. - You will provide clear and empathetic communication to clients regarding their insurance options. - You will maintain detailed records of client interactions and policy updates. - You will resolve client inquiries and issues promptly to ensure customer satisfaction. - You will collaborate with team members to improve service processes and client experience. - You will stay informed about insurance products and regulatory requirements. - You will meet or exceed performance metrics related to call handling and client retention. What You Bring: - You have a valid 2-15 or 2-40 health insurance license. - You have at least 1-2 years of experience in health insurance customer service or call center roles. - You possess strong communication and interpersonal skills. - You are detail-oriented with excellent organizational abilities. - You are comfortable working remotely and managing your time effectively. Bonus Points If You Have: - Experience with insurance renewal processes and policy management. - Familiarity with CRM software and call center technology. - Additional insurance licenses or certifications. - Bilingual abilities to support diverse client populations. What We Offer: - We offer competitive hourly pay of $18-19. - We offer a fully remote work environment with flexible scheduling. - We offer comprehensive training and ongoing professional development. - We offer supportive team culture and opportunities for career growth. - We offer access to employee wellness programs and benefits. Ready to Apply? To join our team as a Health Insurance Call Center Representative, please submit your resume and proof of your 2-15 or 2-40 license through our online application portal. We look forward to hearing from you!