Interactive Resources LLC

Compensation

Full Description

Job Title: Health Insurance Call Center Representative - Need 2-15 or 2-40 license Company Overview: Interactive Resources LLC is a leading provider of innovative customer service solutions, specializing in the insurance sector. With a commitment to excellence and client satisfaction, we empower our employees to deliver outstanding support in a dynamic, remote work environment. Role Overview: As a Health Insurance Call Center Representative, you will play a crucial role in managing client policy renewals and providing exceptional customer service. Your focus will be on ensuring clients understand their insurance options and maintaining high levels of client satisfaction. What You'll Do: - You will manage and process health insurance policy renewals accurately and efficiently. - You will communicate with clients to explain policy details and answer their questions. - You will maintain detailed records of client interactions and policy changes. - You will collaborate with team members to resolve client issues promptly. - You will stay updated on insurance products and regulatory requirements. - You will meet or exceed performance metrics related to customer satisfaction and renewal rates. - You will provide feedback to improve processes and client experience. What You Bring: - You have a valid 2-15 or 2-40 health insurance license. - You have at least 1-2 years of experience in health insurance or a related call center role. - You possess strong communication and interpersonal skills. - You are detail-oriented with excellent organizational abilities. - You are comfortable working in a remote environment with self-motivation. Bonus Points If You Have: - Experience with insurance renewal software or CRM systems. - Knowledge of current health insurance regulations and compliance. - Bilingual abilities to assist a diverse client base. - Previous experience in a remote call center setting. What We Offer: - We offer competitive hourly pay of $18-19. - We offer a fully remote work environment for flexibility. - We offer comprehensive training and ongoing professional development. - We offer supportive team culture and opportunities for career growth. - We offer paid time off and employee wellness programs. Ready to Apply? Please submit your resume and proof of your 2-15 or 2-40 license to our recruitment team at Interactive Resources LLC through our online application portal. We look forward to hearing from you!