IntePros Consulting

Compensation

Full Description

Program Manager – HR Product Operations & Business Operations Responsible for supporting HR product operational initiatives and business operations within the Talent Empowerment and Corporate HR Partners domain. This role focuses on execution across two key areas: HR product operational support and business operations, ensuring continuity, coordination, and resolution of operational activities. The position combines program management, product operations support, and business operations coordination. It requires managing multiple workstreams, addressing operational issues, and maintaining team alignment across ongoing initiatives. Success in this role requires strong organization, attention to detail, the ability to work independently in ambiguous environments, and the capability to quickly ramp and contribute with minimal guidance. Experience Requirements 5–6 years of experience in program management, product management, or business operations Experience working in HR, technology, or large matrixed organizations Demonstrated ability to manage multiple concurrent workstreams with strong attention to detail Experience preparing executive-level materials and communications Proven track record of driving operational improvements and executing against ambiguous problem statements Ability to work independently and adapt quickly in a fast-paced environment Experience with case management tools (e.g., Asana) and Microsoft Office, including functions such as VLOOKUP Team & Product Overview The Talent Empowerment team operates within Corporate HR Partners and supports HR partners, managers, and employees across the talent management ecosystem. The role supports two primary areas: HR product operational support and business operations. Responsibilities include maintaining operational continuity, supporting product issue resolution, and managing ongoing business rhythms and reporting cycles. This is a temporary role providing operational coverage through the end of 2026 and works closely with senior team members to sustain program momentum during a planned leave period. Core Responsibilities HR Product Operational Support Lead deep dives into product operational issues to identify root causes and coordinate resolution Perform troubleshooting and triage for operational gaps related to product functionality Execute manual operational tasks including data cleanup, process documentation, and issue tracking Partner with product and operations teams to maintain continuity of support during team transitions Analyze case management data, perform impact analysis, and develop action plans to resolve issues Collaborate with technical and business teams to address product-related operational challenges Business Operations Support Manage and coordinate the monthly Gemba program, including scheduling, logistics, and follow-up Prepare and distribute Monthly Business Reviews (MBRs) and line-of-business updates Support planning and execution of roadshows, including content coordination and stakeholder communication Manage ticketing workflows, including setup and cleanup, ensuring accurate tracking and resolution Maintain operational cadence by tracking goals, action items, and team deliverables Serve as an operational partner supporting cross-functional business rhythms and reporting cycles Work Environment Collaborative environment with close partnership across product, operations, and business teams Standard schedule of 8:00 AM – 5:00 PM with flexibility No regular overtime, weekend, or holiday work required High-impact, execution-focused environment requiring strong multitasking and prioritization Regular engagement with cross-functional stakeholders across multiple workstreams Must-Have Skills Program management, product management, or business operations experience (5–6 years) Strong attention to detail and ability to manage multiple concurrent workstreams Excellent written and verbal communication skills with experience creating executive-level materials Experience driving operational improvements and working through ambiguity Ability to work independently in a fast-paced environment Experience with case management tools (e.g., Asana) and Microsoft Office (including VLOOKUP) Nice-to-Have Skills Experience supporting HR or people-focused product or operations teams Familiarity with ticketing systems and operational tools (e.g., SIM/ITDS) Experience facilitating business reviews, roadshows, or leadership forums Strong stakeholder management skills across technical and non-technical audiences