Intellectt Inc

Compensation

Full Description

Role: System Administrator Location: Remote Position Summary: The System Administrator for Verint servers is responsible for the installation, configuration, maintenance, and optimization of Verint systems and supporting infrastructure. This role ensures high availability, performance, and compliance of the Verint environment, enabling secure and reliable voice and screen capture across the enterprise. The System Administrator will collaborate with IT, Networking, Security, and Operations teams to support business-critical functions and maintain system integrity. Key Responsibilities: Verint Platform Administration: • Administer, configure, and maintain Verint servers, applications, and associated components. • Monitor system performance, recording health, storage utilization, and application availability. • Perform routine audits of data retention policies, and system logs. • Apply Verint patches, software updates, and version upgrades in coordination with vendor support. System Maintenance & Support: • Troubleshoot Verint system issues, including failures, integration errors, or performance degradation. • Provide Tier 2/Tier 3 support for user requests and escalations related to Verint issues. • Manage storage tiers, archive processes, and retention schedules based on compliance requirements. • Ensure proper configuration of backup and disaster recovery processes. Integrations & Infrastructure: • Support and maintain Verint integrations with voice platforms (e.g., SIP, VoIP, PBX, SBCs), contact center solutions, and desktop environments. • Work closely with network and telecom teams to validate call flows, routing, and trunk configurations impacting recording.