IntelePeer

Compensation

Full Description

About IntelePeer.ai: IntelePeer delivers rapidly deployable communications solutions for an always connected world. Our Conversational AI Platform instantly improves your customers’ communications experience. IntelePeer provides industry leading time-to-value with Agentic AI solutions that work seamlessly with your infrastructure. Our no-code templates, low-code, co-creation, and developer API options provide you with simple, easy-to-use tools that can be utilized by anyone. Job Summary: IntelePeer is seeking an experienced Number Activations Specialist. As an integral member of our Service Activations team, you will be managing moderate to complex orders through all phases of the order process while providing an industry leading customer experience. This position may have access to Protected Data. Responsibilities: Process, coordinate and follow-up on porting activity for Local DID, International DID, ITFS, and Toll Free orders. Process new and change order activity for Local DID, International DID and Toll Free. Resolve order rejections in a timely manner and escalate as needed. Provisioning and troubleshooting for SMS and MMS services. Troubleshoot e911 and d911 order issues and confirm ALI records. Basic troubleshooting of call detail records. Responsible for managing complex projects for key customers. Responsible for managing carriers and partners to ensure timely responses, maintaining order SLAs. Responsible for managing customer expedites and escalations with carriers for porting and provisioning. Working knowledge of all processes and procedures for Service Activations. Monitor all work queues and ensure SLA’s are met. Additional action Items requested based on business needs. Required Qualifications 3+ years of industry experience in local number portability; carrier management, VOIP, networking, etc. 3+ years’ experience in customer service. Proficient knowledge of Microsoft Office Applications. Experience with AI and automation a plus. Experience in and understanding of Neustar and Carrier Service Dashboard/Portal and database sources. Prior experience in provisioning LSR’s & LNP orders a plus. Prior experience using SalesForce a plus. High degree of accuracy and attention to detail E Must be willing and able to be flexible for on call work, including some weekends and nights. Education & Experience: Bachelor’sdegree required Competencies: Excellent verbal and written communication skills, including the ability to communicate clearly to customers over the phone, chat, and email. Ability to succeed in a diverse and fast-paced environment, with often shifting priorities. Self-managed, motivated, proactive, and resourceful. Demonstrated ability to multi-task the handling of phone calls, emails, order schedules, and trouble tickets; and meet critical timelines and schedules. Ability to provide exceptional customer service to both internal and external customers. Physical Requirements: Sedentary work lifting no more than 10 pounds. Occasional lifting, carrying, and standing. Frequent hand/eye coordination to operate office equipment. Vision sufficient to read computer screens, reports, and related department documents. Dexterity to operate computer keyboards and other related office equipment. Endurance sufficient to sit and work at a computer for extended periods of time. Frequent speech communication and hearing. Why you'll love it here: Unlimited Vacation for exempt employees Paid Holidays Competitive medical, dental & vision insurance for employees and their dependents 401K Retirement Plan Stock Options Company-paid life insurance Health & Flexible Savings Accounts Cell phone, gym, and internet reimbursement Paid Parental Leave Tuition Reimbursement Employee Assistance Program (EAP) Free snacks (Denver, and or Fort Lauderdale) Fun events (virtual and in-person) Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. Any requests to exercise your rights as a data subject under GDPR should be submitted to infosec@intelepeer.com for prompt processing. Please refer to our Privacy Policy (at www.intelepeer.com/privacy/intelepeer-privacy-policy) for any questions on how IntelePeer complies with GDPR. For California residents only: Please refer to the link below for IntelePeer’s Applicant CCPA Privacy Notice. https://intelepeer.com/privacy/intelepeer-california-applicant-privacy-notice/ IntelePeer participates in E-Verify. At IntelePeer, we value diversity and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We strive to provide reasonable accommodations to applicants and employees with disabilities to support them in performing the essential functions of their roles. If you have any questions or need assistance, please contact our Director of Recruiting.