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Hiring: Outbound Sales Representative Company: Rain Media/Organics Ocean Reports to: Supervisor (day-to-day); Director of Customer Care Status: Full-time Location: Open only to candidates based in Arizona or outside the United States. Position Overview The Outbound Sales Representative will be responsible for proactively reaching out to existing and potential customers to drive revenue growth through outbound phone, email, and SMS communication. This is a pure outbound sales role (not a hybrid inbound/outbound function), with a strong focus on converting leads, recovering at-risk subscriptions, and creating exceptional customer experiences that build long-term loyalty. The ideal candidate is a motivated closer with a customer-first mindset, comfortable operating in a startup environment where speed, initiative, and accountability are key. Who we are: Organics Ocean We are a premium direct-to-consumer supplement brand helping people live healthier lives through science-backed, clean, and effective products. We’re not a company where things stay the same. We test, we optimize, we innovate, and we want someone who thrives in that kind of high-accountability, fast-paced environment. Why join our team? High-growth eCommerce brand: Driven by innovation and fast execution, Organics Ocean has seen 350% YoY growth. Ownership & Accountability: We trust our team members to take full ownership of their responsibilities. You are empowered to lead, execute, and improve without micromanagement. We value individuals who take initiative, hold themselves accountable, and drive meaningful results. A team of high performers: We push boundaries, move fast, and get things done. The company is in a hockey stick growth phase. This is not a good fit for those who don’t want to grow. Responsibilities Creative Strategy & Execution Outbound Sales & Revenue Generation Execute outbound calling campaigns to: Recover declining subscription payments Reactivate lapsed customers Convert warm leads into paying or renewed customers Follow up on free product promotions and add-on offers to increase customer lifetime value (LTV) Meet or exceed individual sales KPIs (conversion rate, total revenue, call volume, AOV) Utilize consultative selling techniques to create genuine value-driven conversations Customer Relationship Management Build and maintain strong rapport with customers through trust, transparency, and education on our wellness products Ensure a seamless transition between Outbound Sales and Customer Care, handing off support needs efficiently Act as a liaison to provide feedback from customer interactions that inform retention and product strategies Data, Tools & Reporting Maintain accurate and timely documentation of customer interactions, orders, and sales outcomes in: Go High Level (CRM and call tracking) Shopify (order and subscription management) ClickUp (activity tracking and internal coordination) Monitor daily performance metrics and proactively report wins, challenges, and conversion data to leadership Support the refinement of scripts, workflows, and lead prioritization strategies based on data insights KPI Tracking & Performance Execution Track and meet core performance indicators: Outbound call volume Conversion rate Average Order Value (AOV) Total revenue generated Maintain alignment with the company scorecard, balancing “Willingness” (values/attitude) with “Numbers” (results) Continuously refine outreach tactics based on call performance and feedback Brand Alignment & Continuous Improvement Uphold Organics Ocean’s brand values: accountability, attention to detail, honesty & trust, innovation, and perseverance Ensure every customer interaction reinforces our mission of health, transparency, and trust Identify and share customer insights and trends that inform marketing, retention, and product improvement strategies Collaborate with leadership to enhance the Outbound Sales Playbook as the program scales Requirements 3 + years of experience in phone-based outbound sales (DTC or e-commerce industry preferred). Experience working with Shopify or similar e-commerce platforms. Familiarity with Go High Level, ClickUp, Shopify, and Slack. Strong communication and negotiation skills in English. Experience working in fast-paced startup environments. Proven track record of meeting or exceeding sales targets. Fits within the company culture (see Cultural Pillars below) Cold-calling experience Experience with tech stack workflow tools and sales strategies High school diploma/secondary school or equivalent required. Preferred: Experience in the supplements, wellness, or nutrition industry. Understanding of subscription-based e-commerce and recovery funnels. Bilingual in English and Spanish or Portuguese (a plus, not required). Based in Arizona or LATAM region (for timezone and customer familiarity). Additional requirements: Willingness to work US time zones, regardless of geographic location. Access to a computer Reliable internet connection Reliable and distraction-free work environment Key Competencies Self-starter with strong ownership mentality. Customer-obsessed and motivated by helping people find solutions. Adaptable and comfortable working in a dynamic, fast-moving environment. Strong alignment with company values and culture — honesty, trust, attention to detail, perseverance, and innovation. Offer Details This is a full-time, remote W-2 employee position for those based in Arizona. Full-time/contract for all non-US-based candidates. Healthcare, dental, and vision plans are available for AZ-based candidates. Compensation: $75K–$85K for Arizona-based candidates, depending on experience. For non-U.S. candidates, pay will be location-adjusted. We believe in transparent, performance-based metrics that reward results and growth. You’ll have the opportunity to help shape the outbound sales playbook and contribute directly to the future expansion of the team. About Organics Ocean To learn the founder’s story and more about Organics Ocean, visit the website. The company is a place for innovation. Team roles and responsibilities are clear, and the passion for being a part of something bigger than one’s is shared among everyone. The environment is casual, but the work is serious. Riding this wave of growth only works with A-Players on the team, and that is what everyone is: an A-Player. Cultural Pillars: Accountability: Take full ownership of your responsibilities and their outcomes. You commit to seeing tasks through, accepting both successes and failures as your own, and continuously learning and improving along the way. Attention to Detail: We are fully focused on the task at hand. In eCommerce, every action has a ripple effect—one mistake can impact the entire process. By carefully attending to your work, you ensure that each detail contributes to the success of the whole. Honesty & Trust: We are transparent, even when it's difficult. Speaking up about hard truths, especially when mistakes are made, helps us address issues before they become bigger problems. As a company, we need to know the challenges in order to fix them. Avoiding the truth only allows issues to fester and harm the company in the long run. Innovation: We are continuously pushing the boundaries and exploring new ideas. We're not tied to the status quo—if you see an opportunity for improvement, speak up. We value and encourage fresh thinking to drive the company forward. Move Fast and Persevere: We push forward with speed and determination, even when things get tough. In the fast-paced world of e-commerce and startups, challenges are inevitable. Success comes from acting quickly, adapting, and staying resilient when obstacles arise. We don’t slow down when things get hard—we press through and keep moving forward. Interview Process To apply, please fill out an application at: https://hiring.integrateup.co/ To better allow you to display your skills and to help us determine the best candidates, our recruiting process is approximately four to five weeks and takes place in four rounds: Initial Application Skills Application Live interview with our recruiting agency HR Director interview with Rain Media Final interview with Hiring Manager If selected, you will be invited by email to progress to the next round.