Integer Holdings Corporation

Compensation

Full Description

By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success. At Integer, our values are embedded in everything we do. Customer We focus on our customers’ success Innovation We create better solutions Collaboration We create success together Inclusion We always interact with others respectfully Candor We are open and honest with one another Integrity We do the right things and do things right The primary purpose of this position is to perform customer service activities for internal and external customers. This person will be the principal contact for target customers across the breadth and depth of the Integer organization and will be knowledgeable on our product and service offerings. The Customer Success Representative will be the voice of the customer within the organization when working with multiple product categories and manufacturing sites. This position will require working collaboratively with Operations, Planning, Engineering, Quality and Sales to provide accurate and succinct solutions to customers in a timely manner. This position will be responsible for the end to end order management relationship with Global target customers as it relates to order delivery, executing on contracts and agreements, quoting for new and existing business and any projects that may require multi-site and sales coordination. Accountabilities & Responsibilities: Adheres to Integer’s Values and all safety, environmental, security and quality requirements including, but not limited to: Quality Management Systems (QMS), Safety, Environmental and Security Management Systems, U.S. Food and Drug Administration (FDA) regulations, company policies and operating procedures, and other regulatory requirements. Coordinate responses from various internal stakeholders as required to assist in responding to customer inquiries Problem solve moderately complex issues and analyzes possible solutions using procedures, guides and best practices Execute contract review for order entry process for all Integer sites where customers procure products from Work with multi-Site Planning and Operations to establish and communicate standard product lead times and/or temporary lead time changes Partner with Operations and Sales to meet/exceed the needs of the customers to enable more growth Support Operations and Sales goals while championing the requirements of customers Communicate any customer requests to appropriate internal decision makers and escalate when necessary to resolve issues (i.e. expedite requests, recovery plans, end of life, quality, etc.) Support and participate in any continuous improvement efforts in Customer Success to standardize and simplify processes. Support Sales and Operations with data requirements for customer visits, business reviews and/or audits Provide feedback to counterparts as it relates to customers’ order requirements Performs and ensures accurate data input for quotes and quote tracking reporting. Review and receive approval from account owner/sites and enters dates and/or change notifications to customers (Late Notification, Change Order, Parts Change, pull ins, Push Outs). Interfaces with internal stakeholders to coordinate return good activity. Follows and ensures compliance with multi-site informal and Standard Operating Procedures. Understands key performance indicators and strives to meet/exceed expectations Performs other duties as required. Education & Experience: Minimum Education: Bachelor’s degree in business field or related field Minimum Experience: 3+ years of experience in medical device or related field Knowledge & Skills: Special Skills: Sales and service acumen Ability to work independently as well as within a team Medical Device Manufacturing Customer Service experience preferred Ability to communicate effectively across the organization throughout all levels both verbally and written Good problem-solving skills Extreme responsiveness and resilient Customer focused and ability to manage multiple tasks simultaneously. Demonstrated ability to be organized, act with urgency and adapt to meet deadlines in dynamic environment. Strong computer skills including Microsoft Office products Specialized Knowledge: Experience with Oracle and Vendor Managed platforms is a plus Customer Success Representative Salary: $51,000- $74,800 Our total rewards program is designed to attract, retain, and motivate associates to contribute to Integer’s success. Our compensation program includes base salary and a cash-based incentive program supporting our pay-for-performance philosophy. We provide a comprehensive benefits package with immediate eligibility including medical, dental, vision, disability, life insurance, and adoption benefits. Parental leave is available after one year. Optional employee-paid programs include supplemental life insurance, critical illness, hospital indemnity and accident insurance. Employees are immediately eligible to participate in the 401(k) plan with company matching contributions. We provide 80 hours (10 days) of company designated holidays per year plus an annual allotment of paid time off. U.S. Applicants: Equal Opportunity Employer. In addition, veterans and individuals with disabilities are encouraged to apply. Integer Holdings Corporation (NYSE: ITGR) is one of the largest medical device contract development and manufacturing organizations (CDMO) in the world, serving the cardiac rhythm management, neuromodulation, and cardio and vascular markets. As a strategic partner of choice to medical device companies and OEMs, Integer is committed to enhancing the lives of patients worldwide by providing innovative, high-quality products and solutions. The company's brands include Greatbatch Medical® and Lake Region Medical®. Additional information is available at www.integer.net. Integer Holdings Corporation (“Integer”) is an equal opportunity employer. We do not discriminate based on race, color, sex, religion, national origin, and on any other protected characteristics. We celebrate our many differences and remain committed to providing an inclusive workplace free from harassment and discrimination. Integer does not discriminate against any applicants or employees because he or she is a disabled veteran, Armed Forces service medal veteran, recently separated veteran, or active-duty wartime veteran, campaign badge veteran, referred to collectively as "Protected Veterans." It is also the policy of Integer to employ and to advance in employment, all people regardless of their status as individuals with disabilities. All employment decisions are based only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship, at all levels of employment. Additionally, Integer provides reasonable accommodations to qualified job applicants and associates who need them for medical or religious reasons. If you are interested in applying for an employment opportunity with Integer and believe you will need an accommodation for the application or job interview processes, please contact us at +716-759-5631 or via TalentAcquisition@integer.net so that we may discuss appropriate adjustments to our processes to enable you to be considered for a job opening. This phone number and email address is strictly for the purpose of making a request for an accommodation. Status updates on your application cannot be provided to you through this phone extension or email. For status updates, please log in to https://integer.wd1.myworkdayjobs.com/en-US/External/login For remote eligible job postings, all work should be performed entirely outside of Alaska, California, Hawaii, Maine, Montana, and Washington. To review the Integer U.S. Applicant Privacy Statement click here. Thanks for your interest in working on our team!!