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Job Title: DevOps / Service Reliability Engineer Location: Remote from US – Eastern Time 8-5 Industry: Pharmaceutical JOB DESCRIPTION: Theoris is looking to hire a Service Reliability Engineer to provide day-to-day support, monitoring, troubleshooting, and fixing of issues to ensure the reliability and performance of our client’s MD3 infrastructure. RESPONSIBILITIES: • Continuously monitor the health and performance of the MD3 infrastructure (data observations, HPC, LiveDesign tasks). • Utilize monitoring tools (ServiceNow, Splunk, Grafana) to detect and respond to incidents in real-time. • Perform regular job queue checks and maintenance activities to ensure optimal performance. • Monitor dashboard and community chats/channels for any issues or alerts. • Diagnose, troubleshoot, and potentially resolve technical issues related to the MD3 infrastructure. • Collaborate with DevOps engineers and other technical teams to address and fix incidents. • Document and communicate the root cause of incidents and the steps taken to resolve them. • Develop and implement automation scripts to streamline monitoring and troubleshooting processes. • Identify areas for improvement in the infrastructure and propose solutions to enhance reliability and performance. • Participate in post-incident reviews to identify and address any gaps in the monitoring and support processes. • Work closely with the DevOps team to ensure alignment with business goals and research needs. • Communicate effectively with stakeholders to provide updates on incidents and resolutions. • Participate in regular standups and scrums to discuss ongoing issues and progress. • Build and share bi-weekly reports on the status and performance of the MD3 infrastructure. • Develop and maintain knowledge articles for the help desk (ServiceNow) and FAQ for users. • Ensure that all documentation is up-to-date and easily accessible for the support team and end-users. • Ensure that all incidents and problems are resolved within the defined SLAs. • Fine-tuning applications and infrastructure to ensure systems meet performance benchmarks. • Create runbooks for critical alerts. REQUIREMENTS: • Proficiency with tools like ServiceNow, Splunk, and Grafana for incident detection and system health monitoring. • Understanding of MD3 infrastructure, including components like data observations, HPC, and LiveDesign tasks. • Experience with automation scripting (e.g., Python, Bash) to streamline monitoring and troubleshooting. • Ability to perform and optimize job queue checks and maintenance. • Familiarity with dashboard systems and community channels for real-time issue tracking. • Strong skills in diagnosing, troubleshooting, and resolving technical issues. • Experience working with DevOps teams, including knowledge of CI/CD practices and infrastructure alignment. • Ability to create and maintain runbooks, knowledge articles, and FAQs using platforms like ServiceNow. • Performance tuning and benchmarking of applications and infrastructure. • Identifying and proposing improvements to enhance system reliability. • Participation in standups, scrums, and post-incident reviews. • Ability to explain technical issues and resolutions to non-technical audiences. About Theoris: Our goal is to Fuel Your Career! As a Theoris team member, you join a culture based on people-centered values and an environment that fosters both personal and professional growth. We build long-term relationships with our clients and our consultants. With over 30 years of building strong relationships in the industry, we’re uniquely positioned to make the right connections. This knowledge is used to find the right job placement. Our recruiting teams are experts dedicated to the information technology and engineering staffing space and are highly respected by our client base. Best-In-Class-Benefits We are in the people business; treating people right is our ONLY priority. Theoris Services consultants are full-time employees with full benefits, including: • Robust Health Insurance • 401(k) plan • PTO accrual • Paid holidays • Excellent cash-based referral program