Insurance Office of America

Compensation

Full Description

Description Job Description: Title: Process Improvement Analyst - Process Excellence Location: Candidates based in Florida are highly preferred or fully remote, open to EST and CST candidates. Required: 2-4 years of experience in process analysis, business process management, project management, or related fields. Please note: If this position is posted as fully remote or hybrid, individuals residing within a 50-mile radius of a branch location may be required to work onsite as needed. Additionally, our remote work policy includes having a dedicated workspace free from distractions. Remote work is not a substitute for childcare, elder care, or personal responsibilities during working hours. To view our branch locations, please visit IOA's website. About the Role: The Process Improvement Analyst plays a critical role in evaluating, redesigning, and enhancing various business processes. This position supports operational excellence by applying process improvement methodologies, conducting research and analysis, and partnering with cross-functional teams to deliver impactful improvements. The analyst works on initiatives of moderate to high complexity while balancing independent decision-making with collaboration and guidance from senior peers. This role also involves change management efforts, identifying enhancement opportunities, and ensuring effective implementation of process improvements. Key Responsibilities: • Process Evaluation & Design: Assess and redesign business processes using established methodologies to enhance quality, efficiency, and consistency. • Process Improvement Methodologies: Utilize techniques such as Lean, Six Sigma, ISO, Agile, or similar frameworks to diagnose issues and recommend solutions. • Data & Root Cause Analysis: Collect and analyze data to identify trends, uncover bottlenecks, and validate improvement opportunities. • Project Participation & Leadership: Lead or support process improvement initiatives by coordinating tasks and timelines with moderate supervision. • Cross-Functional Collaboration: Facilitate sessions with stakeholders from various departments to ensure consensus and alignment during improvement efforts. • Change Management Support: Help communicate and implement new processes, assisting stakeholders in effectively adapting. • Documentation & Workflow Development: Create process documentation, workflows, diagrams, and training materials to support knowledge transfer. • Performance Monitoring: Assist in developing metrics and tools to track process effectiveness and sustainability. • Stakeholder Consultation: Work with business units to identify improvement opportunities and provide recommendations in line with organizational goals. • Training & Presentations: Deliver training and presentations on process-related topics to enhance project understanding. • Quality & Compliance Focus: Participate in quality improvement initiatives to ensure processes comply with IOA standards and regulatory requirements. • Risk Awareness: Conduct process reviews to address operational risks and ensure compliance and quality are maintained. • Process Integration: Assist in integrating updated processes with existing systems and operations, coordinating with affected teams. • Industry & Organizational Knowledge: Stay updated on insurance industry processes, trends, and regulations to inform recommendations. • Team Support & Collaboration: Provide guidance to junior team members when necessary and collaborate closely with peers on shared improvements. Ideal Candidate Qualifications: • 2-4 years of experience in process analysis, business process management, project management, or related operations improvement work. • Bachelor's degree preferred, or equivalent combination of training and experience. • Proficiency in at least one improvement or project methodology (e.g., Lean, Six Sigma, ISO, Agile, ADKAR, PMP). • Strong analytical and problem-solving skills with the ability to evaluate complex workflows. • Effective communication skills tailored to various roles within the organization. • Proven collaborative skills with the ability to facilitate discussions and build consensus. • Excellent organizational and time management skills, with experience in coordinating multiple initiatives. • Solid understanding of business operations, process workflows, and insurance industry concepts is preferred. What We Offer: • Highly competitive salary based on relevant work experience. • Compensation for travel and mileage. • Respectful culture emphasizing work/life balance. • Commitment to community service. • Supportive teammates in a rewarding work environment. What to Expect (Application Process): • 30-Minute Phone Screen, Online Assessments, and Interview(s). Salary Range: The expected pay range for this position is $70,000.00 to $85,000.00 per year, depending on experience, relevant skills, and geographic location. Insurance Office of America is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.