INSPYR Solutions

Compensation

Full Description

We are seeking a Client Support Engineer for an exciting opportunity in Nashville, TN! The Client Support Engineer is the go-to for resolving associates’ technology challenges. You’ll troubleshoot operating systems, applications, and hardware (desktops, laptops, phones, video conferencing, mobile devices), document solutions, and contribute to our knowledge base. This “Face of IT” role calls for a friendly communicator who can translate tech jargon into plain language and work seamlessly with other technology teams. Key Responsibilities • Provide end-user support via tickets, calls, emails, IM, and walk-ups through resolution or escalation. • Configure, install, and troubleshoot local/remote workstations, A/V equipment, telecom systems, and mobile devices. • Support user moves/relocations and manage technology assets. • Collaborate with IS teams, vendors, and outsourced support to resolve issues and keep users informed. • Maintain documentation, asset tracking, and identify patterns/outages for escalation. • Act as a trusted advisor, ensuring clear, professional communication and a focus on service. Qualifications • Associate degree or equivalent experience; 2–4 years’ IT support experience (enterprise environment preferred). • Strong proficiency with Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) and Office productivity tools. • Hands-on experience with SCCM for software deployment, patching, and imaging. • Intermediate to advanced knowledge of Azure Active Directory for managing users, groups, and devices. • PowerShell scripting for automation and system administration tasks. • Experience deploying and managing devices via Intune (endpoint configuration, compliance policies, application management). • Familiarity with Windows OS, Apple/Android devices, A/V equipment, and printers. • Solid customer service, communication, and teamwork skills.