INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee development, INSPYR Solutions fosters a collaborative and dynamic work environment that empowers its team members to excel. Role Overview: As a Business Account Representative, you will play a crucial role in managing and supporting business accounts within a call center environment. Your primary focus will be to provide outstanding customer service and support to retail energy clients, ensuring their needs are met efficiently and professionally. What You'll Do: - You will handle inbound and outbound calls to assist business customers with their account inquiries and service needs. - You will manage account information, process orders, and resolve billing or service issues promptly. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure seamless service delivery and customer satisfaction. - You will identify opportunities to upsell or cross-sell products and services to business clients. - You will adhere to company policies and regulatory requirements in all customer interactions. - You will participate in ongoing training to stay current with product knowledge and industry trends. What You Bring: - Minimum of 2 years of experience in a call center environment, preferably in retail energy or related industries. - Strong communication and interpersonal skills with the ability to build rapport with business clients. - Proficiency in using CRM software and Microsoft Office applications. - Ability to multitask and manage time effectively in a fast-paced environment. - US Citizenship, Green Card holder, or authorized to work in the US. Bonus Points If You Have: - Previous experience specifically in retail energy sales or customer service. - Familiarity with call center metrics and performance standards. - Bilingual skills or additional language proficiency. - Experience working in a remote or virtual call center setting. What We Offer: - We offer competitive hourly compensation with opportunities for performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and professional development programs. - We offer a supportive team culture that values collaboration and growth. - We offer access to employee wellness resources and benefits. Ready to Apply? To join our team as a Business Account Representative, please submit your resume and a brief cover letter outlining your relevant experience and interest in the role. We look forward to hearing from you!