INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support solutions to clients across various industries. With a strong commitment to innovation and customer satisfaction, INSPYR Solutions fosters a dynamic and inclusive work environment that empowers employees to grow and succeed. Role Overview: As a Business Account Representative, you will play a crucial role in managing and supporting business accounts within a call center environment. Your primary focus will be to provide outstanding customer service and support to clients, ensuring their needs are met efficiently and professionally. What You'll Do: - You will handle inbound and outbound calls to assist business customers with their account inquiries and service needs. - You will resolve customer issues related to retail energy products and services with accuracy and empathy. - You will maintain detailed and accurate records of customer interactions and transactions. - You will collaborate with internal teams to ensure timely resolution of customer concerns. - You will meet or exceed performance metrics and quality standards set by the company. - You will stay informed about industry trends and product knowledge to better assist customers. - You will contribute to a positive team environment by sharing best practices and supporting colleagues. What You Bring: - You have at least 2 years of experience in a call center environment, preferably with retail energy background. - You possess excellent communication and interpersonal skills. - You are proficient in using CRM software and other call center technologies. - You demonstrate strong problem-solving abilities and attention to detail. - You are authorized to work in the US (US Citizen, Green Card Holder, or equivalent). Bonus Points If You Have: - Experience working in a remote call center setting. - Knowledge of retail energy markets and regulations. - Bilingual abilities to support diverse customer bases. - Previous experience in sales or account management roles. What We Offer: - We offer competitive hourly compensation with opportunities for performance-based incentives. - We offer flexible remote work arrangements to support work-life balance. - We offer comprehensive training and ongoing professional development. - We offer a supportive and inclusive company culture focused on employee well-being. - We offer opportunities for career advancement within the organization. Ready to Apply? To join our team as a Business Account Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!