INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support solutions to clients across various industries. With a strong commitment to innovation and customer satisfaction, INSPYR Solutions fosters a dynamic and inclusive work environment that empowers employees to grow and succeed. Role Overview: As a Business Account Representative, you will play a crucial role in managing and supporting business accounts within a call center environment. Your primary focus will be to provide outstanding customer service, resolve inquiries efficiently, and contribute to the overall success of our retail energy clients. What You'll Do: - You will handle inbound and outbound calls to support business account customers. - You will resolve customer inquiries and issues related to retail energy services. - You will maintain accurate account information and document interactions in the CRM system. - You will collaborate with internal teams to ensure timely resolution of customer concerns. - You will meet or exceed performance metrics and quality standards. - You will provide feedback to improve processes and customer experience. - You will adhere to company policies and compliance requirements. What You Bring: - You bring at least 2 years of experience in a call center or customer service role. - You have a background in retail energy or a related industry. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office applications. - You have the ability to multitask and manage time effectively. - You are authorized to work in the US (US Citizen, Green Card holder, or equivalent). Bonus Points If You Have: - Experience working in a remote call center environment. - Knowledge of energy market regulations and compliance. - Bilingual abilities or additional language skills. - Previous experience in sales or account management. What We Offer: - We offer competitive hourly compensation. - We offer flexible remote work arrangements. - We offer comprehensive training and ongoing support. - We offer opportunities for career growth and development. - We offer a collaborative and inclusive company culture. Ready to Apply? To apply, please submit your resume and a brief cover letter outlining your relevant experience to our careers portal or email us directly at careers@inspyrsolutions.com. We look forward to hearing from you!