INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee development, we foster a dynamic and inclusive work environment that empowers our team members to excel. Role Overview: As a Business Account Representative, you will play a crucial role in managing and supporting business accounts within a call center environment. Your primary focus will be to provide outstanding customer service and support to clients in the retail energy sector, ensuring their needs are met efficiently and professionally. What You'll Do: - You will handle inbound and outbound calls to assist business customers with their account inquiries and service needs. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will educate customers about retail energy products and services to help them make informed decisions. - You will document all customer interactions accurately in the CRM system. - You will collaborate with internal teams to escalate and resolve complex account issues. - You will meet or exceed performance metrics related to call quality, customer satisfaction, and productivity. - You will maintain up-to-date knowledge of industry trends and company policies. What You Bring: - You have at least 2 years of experience in a call center environment, preferably within retail energy or a related field. - You possess excellent communication and interpersonal skills. - You are proficient with CRM software and Microsoft Office applications. - You have the ability to multitask and manage time effectively in a fast-paced environment. - You are authorized to work in the US (US Citizen, Green Card holder, or equivalent). Bonus Points If You Have: - Experience working in retail energy sales or customer service. - Familiarity with call center performance metrics and quality assurance processes. - Bilingual abilities, especially in Spanish. - Previous experience in long-term contract roles. What We Offer: - We offer competitive hourly compensation at $17.23 per hour. - We offer a fully remote work environment with flexible scheduling within business hours. - We offer opportunities for professional growth and skill development. - We offer a supportive team culture focused on collaboration and success. - We offer access to employee wellness programs and resources. Ready to Apply? To join our team as a Business Account Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!