INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support to clients across various industries. With a strong commitment to innovation and employee development, INSPYR Solutions fosters a dynamic and inclusive work environment that empowers its team members to excel. Role Overview: As a Business Account Representative, you will play a crucial role in managing and supporting business accounts within a call center environment. Your primary focus will be to provide outstanding customer service and support to retail energy clients, ensuring their needs are met efficiently and professionally. What You'll Do: - You will handle inbound and outbound calls to assist business customers with their account inquiries and service needs. - You will resolve customer issues promptly while maintaining a high level of professionalism and empathy. - You will manage account information accurately and update customer records in the system. - You will collaborate with internal teams to ensure seamless service delivery and customer satisfaction. - You will meet or exceed performance metrics related to call quality, customer satisfaction, and productivity. - You will stay informed about retail energy products and services to provide knowledgeable support. - You will adhere to company policies and compliance standards in all customer interactions. What You Bring: - Minimum of 2 years of experience in a call center environment, preferably with retail energy or related industries. - Strong communication and interpersonal skills with the ability to handle challenging customer situations. - Proficiency in using CRM software and call center technology. - Ability to work Monday through Friday between 7am and 7pm, with flexibility as needed. - Authorization to work in the US (US Citizen, Green Card Holder, or equivalent). Bonus Points If You Have: - Previous experience specifically in retail energy customer service. - Bilingual abilities to support a diverse customer base. - Experience working in a remote call center setting. - Familiarity with compliance and regulatory requirements in the energy sector. What We Offer: - We offer competitive hourly compensation with opportunities for performance-based incentives. - We offer a supportive and inclusive remote work environment. - We offer comprehensive training and ongoing professional development. - We offer flexible scheduling to help balance work and personal life. - We offer opportunities for career growth within the company. Ready to Apply? To join our team as a Business Account Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!