INSPYR Solutions

Compensation

Full Description

Job Title: Business Account Representative Company Overview: INSPYR Solutions is a leading provider of customer care and business process outsourcing services, dedicated to delivering exceptional support solutions to clients across various industries. With a strong commitment to innovation and customer satisfaction, INSPYR Solutions fosters a dynamic and inclusive work environment that empowers employees to grow and succeed. Role Overview: As a Business Account Representative, you will play a crucial role in managing and nurturing client relationships within a call center environment. Your primary focus will be to provide outstanding customer service and support to business accounts, ensuring their needs are met efficiently and effectively. What You'll Do: - You will handle inbound and outbound calls to assist business clients with their account inquiries and service needs. - You will manage customer accounts, ensuring accurate and timely updates and resolutions. - You will collaborate with internal teams to resolve complex issues and improve customer satisfaction. - You will maintain detailed records of customer interactions and transactions. - You will identify opportunities to upsell or cross-sell products and services to business clients. - You will adhere to company policies and compliance standards in all customer interactions. - You will participate in ongoing training to stay current with product knowledge and industry trends. What You Bring: - You bring at least 2 years of experience in a call center environment, preferably with a focus on retail energy or related industries. - You have strong communication and interpersonal skills to effectively engage with business clients. - You possess excellent problem-solving abilities and attention to detail. - You are proficient with CRM software and Microsoft Office Suite. - You are authorized to work in the US (US Citizen, Green Card Holder, or equivalent). Bonus Points If You Have: - Experience specifically in the retail energy sector. - Previous experience in a remote call center role. - Bilingual abilities to support diverse customer bases. - Familiarity with compliance and regulatory requirements in the energy industry. What We Offer: - We offer a competitive hourly wage of $17.23. - We offer a flexible remote work environment. - We offer opportunities for professional development and career advancement. - We offer a supportive team culture focused on collaboration and growth. - We offer comprehensive training and ongoing support. Ready to Apply? To join our team as a Business Account Representative, please submit your resume and a brief cover letter outlining your relevant experience and why you are a great fit for this role. We look forward to hearing from you!