Insight Vision Care

Compensation

Full Description

Insight Vision Care is a growing, physician-owned ophthalmology and optometry practice in Edina, Minnesota. We are seeking a Patient Experience & Front Desk Supervisor to join our team and play a key role in delivering exceptional service while supporting clinic operations. This is an opportunity for someone seeking a stable, long-term role with meaningful growth potential in a collaborative, patient-centered environment. Position Overview The Patient Experience & Front Desk Supervisor is responsible for overseeing front desk operations, ensuring an outstanding patient experience, and supporting efficient clinic flow. This individual will serve as both a hands-on team member and a leader, setting the tone for service excellence. Key Responsibilities: Patient Experience & Front Desk Operations • Greet and assist patients in a warm, professional, and efficient manner • Manage patient check-in and check-out processes with accuracy and attention to detail • Handle incoming calls and patient inquiries promptly and effectively • Ensure a seamless and positive experience for every patient interaction • Provide day-to-day guidance and support to front desk staff • Set and uphold high standards for customer service and professionalism • Promote a positive, collaborative team environment Administrative Support • Provide general administrative support to the practice • Maintain accurate patient records and documentation • Support nightly audit process • Additional duties as assigned Qualifications • 2+ years of experience in front desk, healthcare, or hospitality settings • Strong customer service skills with a friendly, professional demeanor • Excellent communication and interpersonal skills • Highly organized with strong attention to detail • Ability to multitask and thrive in a fast-paced environment • Experience with medical terminology or healthcare workflows preferred • Bilingual or multilingual abilities are a plus What We Offer • A supportive, team-oriented culture • Opportunity for growth and advancement • The ability to make a meaningful impact on patient experience • Competitive compensation based on experience Benefits • 401(k) • Employee discount • Flexible schedule • Health savings account • Paid time off Pay: $26.00 - $30.00 per hour Benefits: • 401(k) • Employee discount • Flexible schedule • Health savings account • Paid time off Work Location: In person