Insight Global

Compensation

Full Description

Overview: Insight Global is searching for a Technical Team Lead of Deepsea Services to support one of our largest maritime equipment supporters in the US. This role will lead leads a team of ~30 service engineers and schedulers across the U.S. and Canada, supporting the Deepsea team’s technical execution. It focuses on building high-performing teams, developing technical skills through training, and maintaining OEM certifications. The position drives process improvements, ensures audit and survey compliance, and manages tools and equipment readiness. Acting as a proactive and positive leader, the role ensures safety, performance, and customer satisfaction while resolving operational challenges and coordinating with manufacturers when needed. Day to Day: • Leading a team of service engineers and schedulers (approximately 30 employees) • Build high performing teams – becoming an integral part of the hiring process • Ensure engineer’s competences and skill sets are developed through various training programs (on the job, OEM, in house) to meet the business requirements • Implement the processes and process improvements • Analyze where to improve and propose improvement suggestions to the Operations Manager • Timely identify any roadblocks and/or concerns with regards to the agreed improvements and seek support • Be a positive and energetic ambassador who ensures the colleagues in her/his area will always be taken and kept onboard • Obtain further technical advice through research or by contacting Manufacturer for advice to Customer, when applicable, for follow up services • Ensure engineer’s manufacturer/OEM certificates are kept up to date and arrange for refresher training and/or renewals • Ensure the survey process, documentation, monitoring and code of conduct are followed by the team • Preparation and participation in (local) Class audits, assisted by the Surveyor Supervisor • Ensure the availability of tools, PPE and test instruments to meet the business requirements and accurate record keeping of the work equipment register • Ensure the work equipment for service and survey work is calibrated (where necessary) and records are up to date