Insight Global

Compensation

Full Description

Summary Our client is seeking a Salesforce Business Analyst (BA) to drive successful delivery of user and functional requirements for Salesforce projects, with a focus on healthcare provider workflows and CRM/call center integrations. The BA will lead requirements elicitation sessions, document business and technical specifications, and act as a detective—questioning requirements, digging into root causes, and ensuring solutions truly meet business needs. This role is hands-on, highly collaborative, and requires curiosity, thoroughness, and strong communication skills. Qualifications • Bachelor’s degree in Information Systems, Computer Science, Clinical focus, or equivalent experience. • 10+ years of experience in business or systems analysis within IT development, with at least 3 years in the healthcare industry. • Experience with Salesforce (1-3 years), healthcare provider workflows, and CRM/call center platforms (e.g., 8x8) strongly preferred • Strong experience with client/server databases (DB2, SQL), reporting tools, and database structure/design. • Experience with SCRUM/Agile processes and software quality assurance methodology. • Understanding of SDLC and change management. Nice-to-Have • Experience running SQL statements against SQL databases. • Experience with vendor applications built on top of Salesforce for provider management. Job Type: Full-time Pay: $60.00 - $65.00 per hour Benefits: • 401(k) • Dental insurance • Health insurance • Vision insurance • Work from home Work Location: Hybrid remote in Chicago, IL