Insight Global

Compensation

Full Description

About the Role We are seeking an Operations Manager to support a large, state-of-the-art contract development and manufacturing organization (CDMO) located in Holly Springs, NC. This facility is one of the largest end-to-end biopharmaceutical manufacturing sites in North America, specializing in large-scale cell culture production and advanced biologics manufacturing. This is a contract position requiring daily onsite presence, working in close partnership with the customer’s hiring and people managers. The Operations Manager will lead and manage Insight Global consultants/contractors only, ensuring smooth day-to-day operations, team engagement, and process improvement. This role serves as a critical liaison between the CDMO customer, Insight Global, and Evergreen, acting as the central point of coordination to ensure alignment, communication, and collaboration across all stakeholders. Responsibilities: • Oversee scheduling and timekeeping in collaboration and alignment with customer stakeholders and the Insight Global Account Manager. • Conduct 1:1 meetings with consultants, provide job-related feedback, and report progress to the Project Coordinator (PC). • Maintain high morale through open communication and by planning team-building events Operational Oversight: • Ensure adherence to internal policies and support the creation and implementation of SOP for consistent processes. • Manage access and security coordination for consultants. • Run orientation meetings for new hires in collaboration with PC Process & Reporting Improvements: • Identify gaps in reporting and develop new metrics and KPIs. • Curate qualitative feedback into measurable, actionable data. • Act as a consulting partner to the customer for continuous improvement initiatives. • Cross-Functional Collaboration: • Serve as the primary liaison between the CDMO customer, Insight Global, and Evergreen. • Ensure consultants are supported and customer expectations are met. • Escalate pay rate or contractual issues to the Program Coordinator. Qualifications • 5–10 years in an operational management role, required experience in a pharmaceutical manufacturing environment. • Background in supporting technical operations such as maintenance, site utilities, HVAC, or instrumentation. • Strong understanding of industrial or facility operations and ability to communicate effectively with technical teams. • Proven ability to manage diverse skillsets and roles in a fast-paced environment. • Experience creating and implementing SOPs, policies, and process improvements. • Excellent interpersonal and communication skills for cross-functional collaboration. • Proficiency in Microsoft Office Suite and ability to develop reporting dashboards. • Strong problem-solving skills and ability to make decisions under pressure. • Ability to work onsite daily and maintain alignment with multiple stakeholders. • Familiarity with KPIs, performance metrics, and continuous improvement methodologies.